Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Kimberly A. Brown

Kimberly A. Brown

Houston,TX

Summary

Professional with solid background in peer support and mental health advocacy. Skilled in active listening, crisis intervention, and providing empathetic guidance. Strong focus on collaborative team efforts and achieving impactful results. Reliable, adaptable, and adept at meeting evolving needs with compassion and professionalism.

Experienced with peer counseling and mental health support, fostering safe and supportive environments. Utilizes active listening and empathetic communication to build trust and promote recovery. Knowledge of crisis intervention and patient advocacy, ensuring effective support and resource navigation.

Result-focused peer support professional prepared for impactful roles in mental health advocacy and support. Expertise in building trustful relationships and facilitating recovery journeys. Known for strong teamwork and adaptability in dynamic environments, with skills in crisis intervention and patient education.

Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.

Dependable with background in providing peer support and guidance to individuals navigating mental health challenges. Successfully facilitated group sessions and one-on-one support, fostering safe and supportive environment. Demonstrated active listening and empathy, ensuring individuals feel heard and supported.

Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.

Professional with strong background in peer support, equipped to make meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering collaborative environment and supporting individuals in their recovery journey.

Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.

As counseling professional, brings wealth of experience in providing emotional and spiritual support to individuals and families. Known for collaborative approach and achieving positive outcomes through empathetic communication and tailored interventions. Reliable team player with flexible nature, adept at adapting to changing needs while maintaining focus on client-centered care and conflict resolution.

Professional counselor with strong expertise in providing compassionate and effective guidance. Skilled in crisis intervention, active listening, and emotional support. Known for fostering collaborative environments and adapting to changing needs to achieve meaningful results. Recognized for empathy, integrity, and problem-solving abilities.

Experienced with providing emotional and spiritual support to individuals in need. Utilizes effective communication and empathetic listening to foster trust and understanding. Knowledge of various counseling techniques and spiritual guidance to address diverse challenges and promote well-being.

Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Co-Founder

Beauty For Ashes Houston Online Wellness
01.2022 - Current
  • Provided emotional support to secondary victims of sexual assault, aiding in their understanding of the trauma and healing process.
  • Developed comprehensive safety plans with survivors, resulting in increased feelings of security and empowerment.
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Held group sessions for mentees always creating safe space to share.
  • Facilitated group sessions focused on life skills development, substance abuse treatment, or anger management techniques for probationers'' personal growth.
  • Facilitated group sessions for clients addressing various topics related to personal growth and selfimprovement.
  • Facilitated group sessions focused on topics related to mental health, substance use disorders, and coping strategies.
  • Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.
  • Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
  • Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.

Victim's Advocate

Self-employeed
01.2000 - Current
  • Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
  • Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
  • Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
  • Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
  • Strengthened victim's resilience, providing one-on-one emotional support and counseling.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Facilitated peer support groups, creating safe environment for sharing and growth.
  • Provided education on mental health topics and resources to clients.
  • Listened to clients' concerns and provided encouragement and support.

PCA Personal Care Assistant

Surecare home care LLC
05.2020 - 02.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Improved patient comfort by providing compassionate and attentive care.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Student Financial Services Advisor

Lincoln Tech
06.2013 - 12.2017
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
  • Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
  • Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
  • Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
  • Counseled students and parents about financial aid options and program details.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Contributed to school-wide initiatives aimed at increasing enrollment numbers by offering competitive scholarships and grants based on merit or need.
  • Improved the accuracy of financial aid award packages by regularly auditing student accounts for discrepancies.
  • Processed federal financial aid verifications per [Area of certification] guidelines.
  • Increased staff efficiency by developing training modules and facilitating regular professional development sessions on best practices in financial aid administration.
  • Collaborated with community-based organizations to increase economic diversity of applicant pools.
  • Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
  • Authored presentations and documentation for distribution to current and prospective students.

Guest Service Agent

Candlewood suites
08.2009 - 06.2014
  • Collected room deposits, fees, and payments.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Greeted guests upon arrival and offered assistance.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.

Operations Manager

Courtyard by Marriott
03.2010 - 08.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed and implemented strategies to maximize customer satisfaction.

Senior Customer Service Representative and Loan Officer

Commerce Bank
05.2000 - 12.2006
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Peer Specialist

Peer 2 Peer Whole Wellness
Arlington, TX
03-2025

Mental Health Peer Specialist

Peer To Peer Wellingness
Arlington, TX
03-2025

Degree - Pastoral Studies

Commerce University
12.2006

Degree -

Eastern University, Priscilla Institute
Wynnewood, PA
12.2004

Skills

  • Behavioral health
  • Crisis Intervention
  • Senior care
  • Home care
  • Recovery Peer specialists for Addiction counseling
  • Individual / Group Counseling
  • Process payments
  • Skilled in making bookings
  • Collecting payment
  • Handling switchboard
  • Pleasing personality
  • Communication skills
  • Peer advocacy
  • Mental health awareness
  • Self-care techniques
  • Stress reduction
  • Wellness strategies
  • Multicultural competence
  • Recovery guidance
  • Assertiveness training
  • Substance abuse
  • Social activity planning
  • Relationship cultivation
  • Effective collaboration and interaction
  • Motivational interviewing
  • Issue resolution
  • Trauma-informed care
  • Teamwork
  • Community services information
  • Active listening
  • Safety protocols and procedures
  • Anxiety reduction techniques
  • Self-esteem building
  • Post-traumatic stress disorder treatment
  • Relapse prevention
  • Social media engagement
  • Boundary setting
  • Empathy development
  • Recovery planning
  • Problem-solving
  • Time management
  • Attention to detail
  • Role modeling
  • Peer mentoring
  • Social interaction
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Effective communication

Certification

  • CPR Certification
  • Certified Recovery Peer Specialist
  • Certified Mental Health Specialist
  • Certified Crisis Intervention
  • BLS Certification
  • First Aid Certification

Languages

English

Timeline

Co-Founder

Beauty For Ashes Houston Online Wellness
01.2022 - Current

PCA Personal Care Assistant

Surecare home care LLC
05.2020 - 02.2025

Student Financial Services Advisor

Lincoln Tech
06.2013 - 12.2017

Operations Manager

Courtyard by Marriott
03.2010 - 08.2012

Guest Service Agent

Candlewood suites
08.2009 - 06.2014

Senior Customer Service Representative and Loan Officer

Commerce Bank
05.2000 - 12.2006

Victim's Advocate

Self-employeed
01.2000 - Current

Degree -

Eastern University, Priscilla Institute

Peer Specialist

Peer 2 Peer Whole Wellness

Mental Health Peer Specialist

Peer To Peer Wellingness

Degree - Pastoral Studies

Commerce University
Kimberly A. Brown