Kimberly A. Hansen
Kouts,Indiana
Summary
Accomplished EMS professional with a strong background in clinical education and program management. Expertise in developing and implementing EMS curricula aligned with accreditation standards. Passionate about mentoring educators and ensuring high-quality training outcomes for future EMS personnel.
Overview
1
1
Certification
17
17
years of professional experience
Work History
EMS Academy Program Manager / American Heart Association (AHA) Training Center Coordinator
FRANCISCAN HEALTH-CROWN POINT
Crown Point, Indiana
02.2022 - Current
- Manage a broad range of responsibilities for a full-service, acute-care hospital, ensuring high standards of EMS education, clinical practice, and administrative operations. Key responsibilities include:
- Provide strategic leadership and oversight for all EMS educational programs, ensuring compliance with state, national, and accreditation standards (CoAEMSP, CAAHEP, HFAP, AHA, IDHS).
- Provided executive leadership for EMS educational programs, ensuring alignment with compliance standards.
- Lead continuous quality improvement initiatives and ensured regulatory compliance for EMS educational programs, promoting academic excellence.
- Led accreditation oversight for EMS programs to ensure regulatory compliance and educational quality.
- Functioned as Training Center Coordinator for 21 sites and 200+ instructors, upholding compliance with HFAP and AHA standards.
- Direct curriculum development, implementation, and evaluation for EMT and Paramedic programs, integrating didactic instruction with clinical and field experiences.
- Oversaw curriculum management, instructor development, course delivery, and performance monitoring to enhance educational quality.
- Lead educators and coordinators in classroom and clinical operations, promoting instructional excellence and professional growth through mentoring, certifications, and continuing education.
- Establish clinical education objectives, define performance standards, and ensure student experiences align with regulatory requirements and program goals.
- Monitor student progression, oversee selection processes, maintain accurate records, and ensure successful completion of program competencies and graduation requirements.
- Direct program evaluations, including Resource Assessment Matrix, site visits, graduate/employer surveys, cohort reporting, and terminal competency assessments.
- Manage faculty and staff operations, including onboarding, personnel files, performance evaluations, and improvement plans.
- Oversee affiliate contracts, accreditation reporting, submission of self-study reports, and annual metrics.
- Facilitated Advisory Committee meetings and strategic operational planning to enhance program effectiveness and sustainability.
- Led planning and execution of program events, including Advisory Committee Meetings, Graduation Ceremonies, and State Practical Exams.
- Directed planning and execution of events to enhance stakeholder engagement and program visibility.
- Coordinate logistics such as venue setup, supply procurement, catering, and materials to enhance student experience and stakeholder engagement.
- Oversee budget allocations, monitor expenditures, and procure resources including uniforms, ID badges, textbooks, and e-learning accounts.
- Executed state-approved practical exams in compliance with Indiana Administrative Code.
- Plan, organize, and execute state-approved Practical Psychomotor Exams in strict adherence to Indiana Administrative Code 836.
- Coordinate site preparation, proctor assignments, testing materials, and candidate flow.
- Maintain secure handling of exam documentation and accurate recordkeeping.
- Prepare and submit Indiana State Course Applications, training reports, and annual accreditation documentation.
- Acted as primary liaison for AHA and regional policy updates to instructors and training sites.
Operational Assistant / Primary Instructor / EMT-B
ST. MARY'S MEDICAL CENTER
Hobart, Indiana
08.2021 - 02.2022
- Broad range of responsibilities for a full-service, acute-care hospital, ensuring high standards of EMS education, clinical practice, and administrative operations. Key responsibilities include:
- Oversaw administrative, educational, and quality functions of EMS department, ensuring accurate recordkeeping, timely reporting, and compliance in continuing education documentation for EMS personnel.
- Supported EMS system development and implementation under the guidance of the EMS Director and Medical Director, maintaining compliance with state regulations and accrediting body standards.
- Facilitated and administered State and National Registry psychomotor skill examinations for EMT candidates.
- Maintained and updated essential departmental records, ensuring accuracy and compliance in Standard Operating Procedures, training manuals, protocols, and medication logs.
- Provided general office support by preparing reports, agendas, minutes, schedules, and administrative forms to streamline operational efficiency.
- Maintained strict confidentiality of sensitive department information and documentation.
Masters Prepared Therapist / Mental Health Therapist / School Therapist
WABASH VALLEY ALLIANCE
Rensselaer, IN
07.2012 - 02.2015
- Provided comprehensive mental health counseling and treatment therapy for children, adults, and families at a community mental health agency, addressing diverse behavioral and mental health needs.
- Managed high-volume caseload of 85 clients, delivering individualized and family therapy aligned with specific client needs and diagnoses.
- Delivered on-site therapy services in school settings, facilitating behavioral and mental health interventions for students and families.
- Conducted psychosocial evaluations, developed and implemented individualized treatment plans, and coordinated medication management.
- Managed comprehensive case management, including court appearances, documentation, and discharge planning.
- Performed crisis intervention using non-violent techniques to de-escalate aggressive or volatile behaviors, maintaining safety for clients and staff.
Emergency Medical Technician (EMT) / Medicare & Insurance Billing Coordinator
PROMPT AMBULANCE
Merrillville, IN
01.2011 - 04.2012
- Responded to 911 calls, delivering pre-hospital care to patients of all ages, including those experiencing cardiac emergencies, trauma, burns, substance abuse crises, and multi-vehicle accidents.
- Conducted on-site medical and psychological assessments, prioritized care based on urgency, and monitored vital signs to ensure timely treatment.
- Maintained strict adherence to emergency protocols and documentation standards while operating emergency vehicles, ensuring patient safety and compliance.
- Facilitated EMT training and certification programs, promoting team skills and fostering professional development.
Child Residential Therapist / Social Case Worker
MIDWEST CENTER FOR YOUTH AND FAMILIES
Kouts, Indiana
09.2009 - 09.2010
- Managed caseload of up to 14 children (ages 7-18), delivering individualized and family therapy to support therapeutic progress in residential treatment.
- Conducted psychosocial evaluations, developed treatment plans, and coordinated medication management.
- Facilitated weekly therapy sessions, participated in court proceedings, and drafted comprehensive reports for effective case management and discharge planning.
- Provided follow-up care and ongoing support to ensure continuity of treatment and positive outcomes for clients.
- Transitioned from graduate internship to professional role, showcasing clinical expertise and dedication to improving child behavioral health outcomes.
Education
Master's Degree - Social Work, Children and Family with Emphasis on Mental Health
LOYOLA UNIVERSITY
CHICAGO, IL05-2009
Bachelor of Arts - Criminal Justice, Sociology & Geography
CARTHAGE COLLEGE
KENOSHA, WI05-2006
Skills
- Curriculum development
- Accreditation oversight
- Compliance management
- Program evaluation
- Program oversight
- Educational administration
- Project coordination
- Risk assessment
- Performance evaluation
- Educator development
- Cross-functional collaboration
- Effective communication
Certification
- Nationally Registered Paramedic (2026), State of Indiana Paramedic (2026), NREMT Training Officer, Primary Instructor, EVOC Instructor, Training Program Manager (TI4501), Program Director IDHS (Lake-1300), Peer Support Training, AHA Training Center Coordinator (TCC), AHA ACLS Instructor, AHA BLS Instructor, AHA PALS Instructor, NAEMT Center Coordinator, NAEMT AMLS Instructor, NAEMT MHRO Instructor, NAEMT PHTLS Instructor, NAEMT MHRO Instructor
Timeline
EMS Academy Program Manager / American Heart Association (AHA) Training Center Coordinator
FRANCISCAN HEALTH-CROWN POINT
02.2022 - Current
Operational Assistant / Primary Instructor / EMT-B
ST. MARY'S MEDICAL CENTER
08.2021 - 02.2022
Masters Prepared Therapist / Mental Health Therapist / School Therapist
WABASH VALLEY ALLIANCE
07.2012 - 02.2015
Emergency Medical Technician (EMT) / Medicare & Insurance Billing Coordinator
PROMPT AMBULANCE
01.2011 - 04.2012
Child Residential Therapist / Social Case Worker
MIDWEST CENTER FOR YOUTH AND FAMILIES
09.2009 - 09.2010
Master's Degree - Social Work, Children and Family with Emphasis on Mental Health
LOYOLA UNIVERSITY
Bachelor of Arts - Criminal Justice, Sociology & Geography
CARTHAGE COLLEGE