KimberlyAnn Garcia
Pilot Point,TX
Summary
I loved my time as the Operations Director at Monarch House Women's Ministry. I was committed and felt commissioned to a love for God's people to pray his promises to heal and deliver us from all sickness and disease. I feel called to continue my journey from Monarch House Women's Ministry to other avenues within the body of Christ to use my gifts appropriately with wisdom and reverence in whatever way the Lord asks me to do.
Overview
19
19
years of professional experience
Work History
Monarch House Women's Ministry
Operations Director
04.2005 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Utilized my college studies in Biblical counseling during retreats and team meetings.
- Student of God's word with an active prayer life.
- Able to pray with strangers in group settings during retreats, conferences, and over the phone for people requesting prayer from our social media platforms.
- Worked effectively in fast-paced environments during retreats and conferences.
- Skilled at working independently and collaboratively in a team environment when needed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance, and marketing insight to reach more women for the Kingdom of God.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts during conference and event months.
- Managed time efficiently to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Call Support Representative/Office Administration
GVNW Consulting Inc.
07.2002 - 08.2003
- Maintained high levels of client satisfaction with proactive follow-ups and clear communication over the phone with each client and potential client.
- Managed client complaints, working closely with management to achieve satisfactory resolutions.
- Effectively communicated requests from our clients to relevant stakeholders within the company.
- Prepared, executed, and delivered billing reports for all broadband/telecom clients within our network.
- Collaborated with other teams to identify and resolve client issues quickly and professionally as the lead point of contact.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Enhanced client satisfaction by resolving technical issues and providing timely solutions, patience, and understanding over the phone.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Managed and executed the GVNW Consulting firm's archive system.
Box Office Manager
Hill Country Arts Foundation
08.2000 - 02.2002
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Collaborated with the marketing department to brainstorm methods to upsell tickets to various shows by extracting data for email blasts and mailing lists.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Reduced wait times at the box office window by introducing online pre-sales and mobile ticketing options.
Education
No Degree - Biblical Studies/Counseling
Tyler Junior College
Troup, TX08-2004
Skills
- Student of Prayer/Praying God's word
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Calm under pressure
- Organizational skills
- Problem resolution
- Verbal communication
- Fast learner
Accomplishments
- I had the privilege of building the High School student ministry program at Gracewood Academy.
- I served as the student liaison for North Point Christian Academy and launched their Chapel program in the early education department.
- I was the prayer coordinator at both Gracewood Christian Academy and North Point Christian Academy for Staff and volunteers.
Timeline
Monarch House Women's Ministry
Operations Director
04.2005 - 01.2020
Call Support Representative/Office Administration
GVNW Consulting Inc.
07.2002 - 08.2003
Box Office Manager
Hill Country Arts Foundation
08.2000 - 02.2002
No Degree - Biblical Studies/Counseling
Tyler Junior College
Similar Profiles
Stephen PowersStephen Powers
Director of Project Management – Director of Operations & Data Analytics at Director of Project Management – Director of Operations & Data AnalyticsDirector of Project Management – Director of Operations & Data Analytics at Director of Project Management – Director of Operations & Data Analytics
Derek Andrew JonesDerek Andrew Jones
Dubai Olympic Gymnastics Club at Director/ Operations ManagerDubai Olympic Gymnastics Club at Director/ Operations Manager
Christine VallrugoChristine Vallrugo
OTTera at Director of Sales OperationsOTTera at Director of Sales Operations
Justin DunfordJustin Dunford
Receiving Specialist at Behr Paint CompanyReceiving Specialist at Behr Paint Company
Tristan NicholsTristan Nichols
Caregiver at Midway ChurchCaregiver at Midway Church