Summary
Overview
Work History
Education
Skills
Accomplishments
Cricut Designer
Timeline
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Kimberlyann Smith Davis

Columbus,OH

Summary

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Transportation Dispatcher

Columbus City Schools
08.2019 - 06.2023
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

School Bus Driver

Columbus City Schools
08.2013 - 06.2023
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Communicated information to parents to promote good communication and transparency.

Sales Representative

Safelite Auto Glass
06.2018 - 08.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Managed over 50 customer calls per day.

Education

Bachelor of Science - Business Administration And Human Resources

Western Governors University
Salt Lake City, UT
07.2025

Skills

  • Cost Determination
  • Driver Communications
  • Local Area Knowledge
  • Roadside Assistance
  • Dispatch of Drivers

Accomplishments

  • Accurately reported on drivers' arrival and departure times without a single error in more than 4 years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 45 staff members.

Cricut Designer

I am a small business owner. I design tee shirts.

Timeline

Transportation Dispatcher

Columbus City Schools
08.2019 - 06.2023

Sales Representative

Safelite Auto Glass
06.2018 - 08.2021

School Bus Driver

Columbus City Schools
08.2013 - 06.2023

Bachelor of Science - Business Administration And Human Resources

Western Governors University

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Kimberlyann Smith Davis