Kimberly (Diane) Ryan
Dickson,TN
Summary
Dynamic professional with extensive experience as a Telemetry Monitor Technician at St Thomas West, skilled in patient monitoring and emergency response. Proven ability to communicate critical information effectively while maintaining HIPAA compliance. Committed to continuous learning and quality control, ensuring optimal patient care and safety in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
St Thomas West
Nashville
01.2025 - Current
- Monitored patient cardiac rhythms using telemetry equipment to ensure accurate readings.
- Assisted nursing staff by communicating significant changes in patient status promptly.
- Learned and adhered to safety protocols for handling medical equipment and patient data.
- Maintained telemetry monitors, ensuring functionality and readiness for clinical use.
Customer Service Representative
Martin Brower
Dickson, TN
10.2023 - 01.2025
- Assisted customers in resolving inquiries and issues, ensuring high satisfaction levels.
- Processed orders efficiently through proprietary systems, maintaining accuracy in transactions.
- Collaborated with team members to improve service delivery and streamline operations.
- Managed customer feedback, identifying trends to enhance service quality.
911 Emergency Dispatcher
Williamson County Emergency Communications
06.2023 - 01.2025
- Operated emergency communication systems to dispatch first responders efficiently.
- Managed high-stress calls, providing critical information to callers and responders.
- Coordinated multi-agency responses during emergencies, ensuring seamless communication.
- Utilized mapping software to determine optimal routing for emergency vehicles.
- Monitored radio communications for updates and relayed information accurately.
- Conducted quality assurance checks on call handling procedures for improved accuracy.
- Trained new dispatchers on protocols and emergency response systems effectively.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
911 Emergency Dispatcher
Dickson Emergency Communications
Dickson, TN
11.2015 - 11.2021
- Operated emergency communication systems to dispatch first responders efficiently.
- Managed high-stress calls, providing critical information to callers and responders.
- Coordinated multi-agency responses during emergencies, ensuring seamless communication.
- Utilized mapping software to determine optimal routing for emergency vehicles.
Education
High School Diploma -
Creek Wood High School
Charlotte,Tn05.2006
Skills
- Emergency response readiness
- Written communication proficiency
- Strong communication skills
- HIPAA compliance
Certification
CPR Certification January 2025
Emergency Medical Dispatch November 2015
Recently Recertified January 2026
Timeline
Telemetry Monitor Technician
St Thomas West
01.2025 - Current
Customer Service Representative
Martin Brower
10.2023 - 01.2025
911 Emergency Dispatcher
Williamson County Emergency Communications
06.2023 - 01.2025
911 Emergency Dispatcher
Dickson Emergency Communications
11.2015 - 11.2021
High School Diploma -
Creek Wood High School