Destinee Cyrus
Arlington
Summary
Results-driven Customer Service and Outbound Sales Professional with 7+ years of experience in high-volume call center, healthcare, and remote environments. Proven ability to engage prospects through outbound dialing, build rapport quickly, gather detailed financial information, and support the loan origination and sales process. Skilled at identifying customer needs, overcoming objections, setting clear expectations, and driving customer satisfaction. Experienced in CRM systems, Microsoft Office, and maintaining accurate documentation in fast-paced, metrics-driven environments. Passionate about helping customers achieve financial and personal goals.
Overview
9
9
years of professional experience
Work History
Telemetry Monitor Technician
St. Francis Medical Center
Monroe, LA
12.2023 - Current
- Monitored cardiac telemetry readings, ensuring timely identification of abnormal patterns.
- Collaborated with nursing staff to communicate critical patient information effectively.
- Assisted in maintaining and calibrating telemetry equipment for optimal performance.
- Documented and reported changes in patient conditions to enhance care accuracy.
- Improved workflow efficiency by streamlining data entry processes within monitoring systems.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
Customer Service Representative
VXI Global
Arlington, TX
04.2021 - 11.2023
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and system navigation.
- Maintained detailed records of customer interactions using CRM software to improve service delivery.
- Collaborated with cross-functional teams to enhance product knowledge and address customer concerns effectively.
- Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
- Monitored performance metrics to identify trends and optimize response strategies for better outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Responded proactively and positively to rapid change.
Customer Care Unit Coordinator
Ochsner LSU Health Shreveport
Monroe, LA
07.2017 - 03.2021
- Coordinated patient care activities to enhance operational efficiency and service delivery.
- Implemented scheduling systems to optimize staff allocation and resource management.
- Developed training materials for new hires, ensuring adherence to organizational protocols.
- Streamlined communication processes among multidisciplinary teams to improve collaboration.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
Education
Associate of Science - Medical Assistance
McCann School of Business & Technology
Monroe, LASkills
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Emergency response readiness
- Record keeping expertise
- Written communication proficiency
- Strong communication skills
- HIPAA compliance
- Telemedicine
- Organizational skills
- Effective communication
Timeline
Telemetry Monitor Technician
St. Francis Medical Center
12.2023 - Current
Customer Service Representative
VXI Global
04.2021 - 11.2023
Customer Care Unit Coordinator
Ochsner LSU Health Shreveport
07.2017 - 03.2021
Associate of Science - Medical Assistance
McCann School of Business & Technology