Kimberly Dianne Rose
Sidney,OH
Summary
Organized office professional with top-notch administrative skills and solid background in multiple industries. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
6
6
years of professional experience
Work History
Induction Clerk
Augusta Sportswear Brands
Sidney, Ohio
08.2021 - 02.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Ran and worked reports for the management team.
- ordered replenishments for the warehouse
- troubleshooting problem orders that sat on the line
- processed returns and returned product to stock
- verified inventory numbers for supervisor
- worked special projects for management team
Assistant Manager
CJs Highmarks
Sidney, Ohio
09.2009 - 04.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Customer Service Representative
Medco Health Solutions
Tampa, FL
07.2002 - 03.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Medco Health Solutions
Dublin, OH
02.2000 - 07.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
Education
No Degree - Medical Billing And Coding
Concorde Career Institute
Tampa, FLHigh School Diploma -
Northmont High School
Clayton, OH05.1986
Skills
- Microsoft Office
- Data Recording
- Stocking and Replenishing
- Data Entry and 10-Key
- POS Inventory System Operation
- Email Correspondence
Timeline
Induction Clerk
Augusta Sportswear Brands
08.2021 - 02.2022
Assistant Manager
CJs Highmarks
09.2009 - 04.2012
Customer Service Representative
Medco Health Solutions
07.2002 - 03.2003
Customer Service Representative
Medco Health Solutions
02.2000 - 07.2002
No Degree - Medical Billing And Coding
Concorde Career Institute
High School Diploma -
Northmont High School
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