Kimberly Griffin
Baltimore,MD
Summary
Proven Help Desk Support Specialist with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns at United Urology Group. Skilled in remote support and maintaining data integrity, I excel in problem-solving and efficient, detail-oriented service delivery, significantly improving patient record confidentiality and complaint resolution processes.
Overview
6
6
years of professional experience
Work History
Help Desk Support Specialist
United Urology Group
07.2018 - Current
Follow document protocols to safeguard confidentiality of patient records.
Help address patient's complaints through timely corrective actions and appropriate referrals.
Assist representatives with scheduling, protocols and procedures.
Education
High School Diploma -
Southwestern High School
Baltimore06.2000
Skills
- Problem Solving Skills
- Remote Support
- Customer Account Management
- Data Entry and Maintenance
- Efficient and Detail-oriented
Timeline
Help Desk Support Specialist
United Urology Group
07.2018 - Current
High School Diploma -
Southwestern High School
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