Kimberly E. Horton
Arvada,CO
Summary
Results-oriented leader with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager/Action Officer
ITC Federal, LLC
05.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Managed programmatic issues and oversaw customer management, ensuring seamless communication and resolution of challenges for multiple federal public safety agencies.
- Engaged with senior government officials to solve complex problems, leveraging strategic insight and minimal guidance.
- Tracked and reported detailed program metrics, identifying innovative solutions to drive improvements in performance and efficiency.
- Focused on specific program areas, including Agency Partner Management, Policy Management, and Governance, providing executive reporting and leadership support.
- Resolved program-related conflicts and issues, ensuring overall program success and stakeholder satisfaction.
Senior Program Manager/Senior Manager
Motorola Solutions, Inc.
07.2021 - 05.2024
- Collaborated with the United States Air Force, Sales, Engineering, System Integration, and the Global Services Director to consolidate six contracts with differing scope requirements into comprehensive world-wide, $350 million, 10-year global sustainment contract.
- Established key performance indicators (KPIs) and requirement metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
- Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
- Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
- Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
- Managed team that completed upgrade task orders under this sustainment contract ranging from this to this all over the globe.
- Scheduled and managed all task orders in Microsoft Project to deliver on more than 5000 line items, meeting with the project team and government on weekly basis to ensure on time delivery.
- Collaborated with engineering services, the services support team, and the government to rapidly address key customer technical issues and concerns within a 48 hour resolution window.
- Successfully merged six independent support teams and newly hired staff members into a cohesive unit, complete with new SOPs and workflow processes, to support the new global sustainment contract.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked in coordination with the Motorola program team and the customer PMO to develop and establish key processes and documentation in support of contractual requirements as well as ISO 90001 standards.
- Established safety training and tracking program in coordination with the Safety Manager to ensure safety of team members, subcontractors, and the government during the course of program performance.
- Fostered culture of continuous improvement, encouraging team feedback and implementing best practices.
- Collaborated with management teams to identify cost-saving opportunities, improve overall budget performance, monitor cost expenditures, and develop annual departmental budget.
Senior Program Manager
Motorola Solutions, Inc.
06.2019 - 07.2021
- Expanded responsibilities for the Army Europe program to include oversight of projects in Italy, Belgium, the Netherlands, Romania, and Bulgaria.
- Strategized with the sales team for approaches to additional delivery orders and modifications to ensure continued business growth and successful proposal efforts, resulting in an increase to the overall contract value of an additional 10 million dollars.
- Devised "out of the box" program strategy to enable progress in the face of adversity from both COVID and customer delays. Motorola recognized an additional 6 million dollars in revenue during this period as a result.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on initiatives.
- Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
- Established and managed vendor relationships, ensuring contract compliance and timely delivery of products or services in line with organizational needs.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Streamlined project delivery processes for significant improvements in delivery timelines.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ensured compliance with industry regulations, organizational policies, and US/European laws throughout the program lifecycle, mitigating potential risks or liabilities for the company.
- Enhanced contract compliance by developing and implementing comprehensive monitoring systems.
Program Manager
Motorola Solutions, Inc.
07.2016 - 06.2019
- Managed the system implementation and integration of a new Land Mobile Radio system across Germany for the US Army to completion under an 80 million dollar IDIQ contract.
- Assisted and advised the pre-sale team with proposal development for contract modifications and additional delivery order proposals resulting in an increased contract value of 17.5 million dollars.
- Managed and supervised daily program operations, ensuring compliance with local government and Army specific policies, rules and regulations within the European Union.
- Management and oversight of a multi-function staff including project managers, project administrators, human resources, finance, field safety and construction supervisors, system technologists, system engineers, information assurance engineers, subcontractors, system support staff, system managers, customer service managers, and vendors.
- Coordinated with US based and in-country leadership to ensure the program was properly resourced.
Senior Project Manager
Motorola Solutions, Inc.
08.2012 - 09.2015
- Concurrently managed the post sale implementation of five to seven Motorola Solutions federal government land mobile radio contracts totaling approximately 15 million dollars in revenue.
- Planned, organized, and directed large cross functional teams and subcontractors to successfully complete system design, site development, installation and configuration efforts for Motorola Solutions Federal customers including the Department of Energy (DOE), the Department of Veterans Affairs (VA), the Federal Bureau of Investigations (FBI), the Department of Homeland Security (DHS), and the Department of Defense (DoD).
- Served as Interim Resource Manager for the Civil/LEA team, consisting of eight project and program managers managing more than 45 million in revenue.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track.
- Presented regular status reports to key stakeholders, providing insights into progress made toward achieving key milestones.
- Developed and nurtured win-win relationships with key stakeholders including Federal, Prime Contractors, Commercial Partners and Military Officials.
- All projects were consistently under budget with an average cost savings of 10% to 12% per project.
- Assisted and advised pre-sale project management team with accurate quote and proposal development, resulting in additional awards of approximately $200, 000.
Project Manager
Motorola Solutions, Inc.
09.2010 - 08.2012
- Conducted all required project administration activities for a thirty million dollar contract with the Department of Homeland Security Customs and Border Protection Agency.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Accurately completed equipment and site development reconciliation calculations, resulting in the addition of 5 million dollars of work scope to the overall contract.
- Managed subcontractors and vendors by ensuring accuracy of invoices, time sheets, and billing packages by comparing progress of the overall contract to the progress reported by the subcontractors. This resulted in a higher degree of accuracy within the work schedule, allowing for better project cost tracking.
- Coordinated contract design review meetings with the customer, subcontractors, and vendor partners, and ensured accurate reporting was provided to each attendee to establish project responsibilities appropriately for successful project completion.
- Created statements of work for subcontractors and notice to proceed requests to ensure all contractual obligations to the customer were met.
- Reported monthly deliverables and project status to the customer and senior program manager to ensure the profitability and customer satisfaction of the project.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Research Scientist
Syngenta Biotechnology, Inc.
08.2006 - 03.2010
- Designed, performed, and improved business relevant experiments.
- Recorded, organized and communicated scientific data in a timely manner to key business team members.
- Trained and supervised new permanent and temporary employees.
- Developed Health, Safety, and Environment (HSE) training program for new and current employees, resulting in 100% HSE compliance.
- Recipient of innovation award for contributions to assigned project.
Education
Bachelor of Science - Biological Sciences
North Carolina State University
Raleigh, NCBachelor of Science - Biological Sciences
North Carolina State University
Raleigh, NCSkills
- Strategic Planning
- Operations Management
- Documentation And Reporting
- Talent Development
- Organizational improvement
- Budget Oversight
- Cross-functional Team Coordination
- Contract compliance
- Bid and contract preparation
Certification
PMP Certification (#1817859) - May 27, 2015
Academy Leadership
- Graduate Leadership Course & Executive Coaching, February 2023
- Leadership Excellence & Executive Coaching, October 2020
- Energize to Lead Workshop, August 2020
Strategy Execution
- Leading Complex Projects, May 2020
ESI International (Partnering with George Washington University)
- Managing Projects, September 2013
- Project Leadership, Management and Communications, November 2013
- PMP Exam Power Prep, February 2015
Siege Engine, Inc.
- Advanced Earned Value Management and Cost Estimates, February 2014
Project Management Institute
- Microsoft Project 2010, February 2013
- Earned Value Management and Earned Schedule, August 2013
Timeline
Senior Manager/Action Officer
ITC Federal, LLC
05.2024 - Current
Senior Program Manager/Senior Manager
Motorola Solutions, Inc.
07.2021 - 05.2024
Senior Program Manager
Motorola Solutions, Inc.
06.2019 - 07.2021
Program Manager
Motorola Solutions, Inc.
07.2016 - 06.2019
Senior Project Manager
Motorola Solutions, Inc.
08.2012 - 09.2015
Project Manager
Motorola Solutions, Inc.
09.2010 - 08.2012
Research Scientist
Syngenta Biotechnology, Inc.
08.2006 - 03.2010
PMP Certification (#1817859) - May 27, 2015
Academy Leadership
- Graduate Leadership Course & Executive Coaching, February 2023
- Leadership Excellence & Executive Coaching, October 2020
- Energize to Lead Workshop, August 2020
Strategy Execution
- Leading Complex Projects, May 2020
ESI International (Partnering with George Washington University)
- Managing Projects, September 2013
- Project Leadership, Management and Communications, November 2013
- PMP Exam Power Prep, February 2015
Siege Engine, Inc.
- Advanced Earned Value Management and Cost Estimates, February 2014
Project Management Institute
- Microsoft Project 2010, February 2013
- Earned Value Management and Earned Schedule, August 2013
Bachelor of Science - Biological Sciences
North Carolina State University
Bachelor of Science - Biological Sciences
North Carolina State University
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