Open To Work
Kimberly Jo Lopez
Customer service
Greeley,Co
Summary
- Responsible for exceeding customer care expectations by going above and beyond and showing kindness to their needs. Practice active listening and healthy communication with honesty, respect, and hard work. Ensure all customers are satisfied by building rapport and utilizing my skillset of creativity, time management, and problem solving, Closing Manager, I took care of closing the store and handling the deposit from the register's to the the self checkout's making sure everything was stocked and put away in all the right places.
- Believing that there are some answers outside of the box and that practicing creativity allows for bigger ideas and bigger results. Combining ideas through creativity and honesty forming strong relationships.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
The college smoke shop
Greeley
02.2025 - 01.2026
- Provided exceptional customer service by assisting customers in selecting the right vaping products based on their preferences and needs
- Demonstrated extensive knowledge of different vape devices, e-liquids, and accessories to effectively educate customers on product features and benefits
- Maintained a clean and organized store environment, ensuring shelves were fully stocked with inventory at all times
- Processed cash and credit card transactions accurately using the point-of-sale (POS) system
- Built strong relationships with customers through friendly interactions, resulting in a high rate of repeat business
- Stayed up-to-date with industry trends and new product releases to provide accurate information to customers
- Assisted in visual merchandising efforts by arranging displays to attract customer attention and promote sales
- Collaborated with team members to achieve monthly sales targets by actively engaging with customers on the shop floor
- Handled customer inquiries, concerns, and complaints professionally, resolving issues promptly to ensure customer satisfaction
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Contributed ideas for promotional events or marketing strategies to drive foot traffic into the store
- Performed inventory management tasks such as receiving shipments, conducting stock counts, and replenishing merchandise as needed
- Implemented upselling techniques effectively to increase average transaction value per customer visit
- Assisted in organizing vape tasting events or workshops for customers interested in trying new flavors or devices
- Maintained awareness of local regulations regarding age restrictions for purchasing vaping products
Assistant Manager/Cashier/Sales Associate
Dollar Tree
Greeley
11.2024 - 10.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Kitchen Staff
Culver's
Greeley
02.2023 - 12.2024
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Assisted in the planning and preparation of menus for daily specials or special events
- Managed inventory levels by monitoring stock levels, rotating products, and notifying management of any shortages or discrepancies
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
- Prepared ingredients by washing, chopping, slicing vegetables or meats as required for each recipe
- Maintained a clean and organized workspace throughout the shift for efficient workflow
- Communicated effectively with other staff members regarding menu items, special requests or dietary restrictions from customers
Service Champion
Taco Bell
Greeley
04.2023 - 02.2024
- Efficiently took customer orders and accurately entered them into the POS system
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
- Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
- Assisted in training new employees on company policies, procedures, and customer service standards
- Fulfilled special requests from customers such as modifications to menu items or dietary restrictions
- Maintained a clean dining area by promptly clearing tables after each use
- Welcomed guests warmly upon arrival while managing waitlist during peak hours
- Collaborated with team members to ensure smooth operations during busy periods
- Maintained a positive attitude and provided excellent service even during challenging or stressful situations
- Demonstrated flexibility by quickly adapting to changing priorities or tasks as needed
- Increased efficiency at the drive-thru window by accurately processing payments while maintaining friendly customer interactions
Receptionist
AReali Auto Budget Glass
Greeley
09.2018 - 07.2022
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
Server
Albertos Mexican Food
Greeley
03.2021 - 07.2022
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively
- Ensured compliance with health codes and sanitation guidelines at all times during food handling processes
- Developed relationships with regular customers by providing personalized service based on their preferences
- Effectively communicated customer feedback or concerns to management for prompt resolution
- Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
- Handled cash transactions accurately using POS system while providing friendly interactions with customers
Education
GED -
Skills
- Microsoft Word
- QuickBooks Online
- Customer returns handling
- Greeting customers
- Typing
- Customer relationship building
- Windows
- Retail math
- Customer service management
- Guest services
- Rail customer service
- Communication skills
- Processing cash transactions
- Retail customer service procedures
- Hotel experience
- Call center agent experience
- Credit card payment processing
- Customer service
- Customer inquiry handling
- POS
- QuickBooks
- Client interaction via phone calls
- Microsoft Excel
- Driving
- Computer skills
- Phone answering
- Filing
- Attention to detail
- Organizational skills
- Clean workspace maintenance
- Direct support
- Phone call management
- Social media platforms
- Professional email communication
- Productivity software
- Phone etiquette
- Administrative experience
- Maintaining patient confidentiality
- Retail sales
- Appointment scheduling
- Microsoft Office
- Stocking
- Hospitality
- Conflict management
- Sales
- Basic math
- Computer operation
- Cash handling
- Phone communication
- Salesforce
- Financial software
- Writing skills
- Working as a talent agent
- Microsoft Outlook
- Computer literacy
- Cash register operations
- Cash register
- Customer communication
Certification
- Assistant Manager, Present
- Food Safety Certification, Present
- Food Handler Certification, ServSafe
- First Aid Certification
- CPR Certification
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteSalary Range
$0/hr - $27/hrTimeline
Cashier/Customer Service
The college smoke shop
02.2025 - 01.2026
Assistant Manager/Cashier/Sales Associate
Dollar Tree
11.2024 - 10.2025
Service Champion
Taco Bell
04.2023 - 02.2024
Kitchen Staff
Culver's
02.2023 - 12.2024
Server
Albertos Mexican Food
03.2021 - 07.2022
Receptionist
AReali Auto Budget Glass
09.2018 - 07.2022