Kimberly Jo Thomas
San Antonio,TX
Summary
Results-driven professional with entrepreneurial and management experience. Builds and sustains strong relationships with team members and clients while overseeing administrative and sales operations. Operates effectively both independently and collaboratively to achieve organizational objectives through strategic judgment and business insight.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Owner
Bad Human Good Soul Gift Shop
San Antonio, Texas
12.2020 - Current
- Curated unique gift selections to create engaging customer shopping experiences.
- Managed daily operations and inventory for diverse product offerings.
- Developed targeted marketing strategies to drive traffic for seasonal sales and events.
- Processed customer orders, managed sales transactions, and restocked merchandise to ensure optimal inventory levels.
Claims Supervisor
Walmart #1198
San Antonio, Texas
04.2002 - 09.2021
- Supervised claims processing and ensured compliance with company policies.
- Trained and mentored staff on claims management procedures and best practices.
- Reviewed claim documentation for accuracy and completeness before approval.
- Ensured all charge backs and claims discrepancies were researched and dealt with in a timely manner.
Assistant Manager
Payless Shoe source
San Antonio, Texas
07.2004 - 02.2010
- Assisted in managing daily store operations and team performance.
- Trained new employees on company policies and customer service techniques.
- Coordinated inventory management and ensured accurate stock levels.
Assistant Manager, Customer Service
Candleman of RiverCenter
San Antonio, Texas
10.2002 - 06.2004
- Trained and mentored staff on effective customer interaction techniques.
- Developed and implemented strategies to streamline service processes.
- Stocking as well as cashier duties.
Department Manager of Softlines
Kmart, Sears Holding
San Antonio, TX
09.1988 - 08.2002
- Oversaw daily operations of department, enhancing workflow efficiency.
- Developed training programs for staff on company policies and customer service standards.
- Streamlined inventory management processes to ensure optimal stock availability.
Education
General Education Diploma
San Antonio, TXCertification
Notary Public
Timeline
Owner
Bad Human Good Soul Gift Shop
12.2020 - Current
Assistant Manager
Payless Shoe source
07.2004 - 02.2010
Assistant Manager, Customer Service
Candleman of RiverCenter
10.2002 - 06.2004
Claims Supervisor
Walmart #1198
04.2002 - 09.2021
Department Manager of Softlines
Kmart, Sears Holding
09.1988 - 08.2002
General Education Diploma