Kimberly (Kim) Lewis
Shepherd,MT
Summary
Highly-motivated individual with a passion to bring forward the voices of others, to share their story and create an environment of learning and development. Proficient in educating, communicating, listening, presenting and taking on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Patient Experience Advisor
Billings Clinic
Billings , MT
12.2015 - Current
- Collaborate with senior leaders to bring education and awareness to team members
- Educate leaders and teams to work well together for the shared goal of patients
- Provide leadership and oversight to a Patient and Family Advisory Committee (PFAC)
- Developed and lead a retired healthcare volunteer program to support patient experience
- Participate in new provider and new employee orientation, training and annual reviews
- Oversee and maintain the organizations service recovery efforts
- Review and monitor provider star ratings and comments
- Develop program initiatives for the betterment of the department/organization
- Compile information from patients and caregivers or family members to identify care concerns.
- Participate in interdisciplinary meetings focused on improving overall quality of care delivered.
- Educate clinicians and team members on best practices for delivering an optimal patient experience.
- Collaborate with leadership team to develop protocols that optimize the patient experience process.
- Implement processes that streamline communication between healthcare providers and patients.
- Serve as liaison between administration and frontline clinical staff regarding issues impacting the patient experience.
- Draft educational brochures and informative newsletters for patients and staff.
- Monitor patient feedback and developed action plans for improvement.
- Create educational materials for use by clinical teams when interacting with patients or families.
Service Administrator
AWARE, Inc.
Billings , MT
01.2009 - 12.2015
- Provided management oversight to multiple employees
- Collaborated with Senior Executives for maintenance of eastern Montana division
- Provided mental health services to families and children
- Maintained education, hiring and annual reviews for several individuals
- Established connections with schools and local business for treatment of families/children with mental illness
- Collaborated with local school and healthcare agencies
Education
Bachelor of Science - Psychology
Montana State University-Billings
Billings, MT12-2008
Skills
- Relationship Building
- Adaptable
- Presentations and Clear Communication
- Listening Skills
- Process and Performance Improvement
- Senior Leader support
- Complaint Handling
- Strategy Implementation
- Growth Planning
- Problem-Solving
- Attention to Detail
- Decision-Making
Accomplishments
National conference speaker
Timeline
Patient Experience Advisor
Billings Clinic
12.2015 - Current
Service Administrator
AWARE, Inc.
01.2009 - 12.2015
Bachelor of Science - Psychology
Montana State University-Billings
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