Kimberly M. Graham
Jacksonville,AR
Summary
Dedicated professional with a solid track record in customer service and facility upkeep. Focused on enhancing community events and ensuring operational excellence through proactive management and conflict resolution.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Sexton
The Ridge Assembly
Sherwood, Arkansas
01.2023 - 02.2025
- Maintained cleanliness and order of church, rectory, and other buildings through comprehensive cleaning tasks, ensuring a welcoming environment for congregants.
- Oversaw inventory of supplies and equipment to support efficient maintenance operations.
- Performed routine inspections of facilities to ensure safety standards.
- Assisted in setup and breakdown of church events and services.
- Provided support during special events like weddings or funerals by setting up chairs or decorations.
- Organized supplies for religious ceremonies including candles, communion wafers and wine.
- Cleaned up after meals served at potluck dinners held in fellowship hall.
- Addressed congregants' facility issues and concerns promptly, enhancing overall satisfaction with church facilities.
- Managed inventory of cleaning supplies and ordered additional items when necessary.
- Collaborated with clergy members on projects related to building upkeep or event planning.
- Edged flower beds and paths to promote neat landscaping.
- Attended meetings with church staff regarding new initiatives or upcoming events.
Family Caregiver
Personal Leave
Jacksonville, AR
06.2012 - 01.2023
- Managed health recovery while pursuing professional development courses to enhance caregiving skills.
- Transported family members to medical appointments and other errands as needed.
- Oversaw household budgeting to ensure financial stability and responsible spending. and logistics during a career break.
- Coordinated transportation for family members to medical appointments and errands.
- Organized medications for family members and administered them according to directions.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Prepared nutritious meals for family members following dietary guidelines.
Store Manager
RadioShack
Heber Springs, Arkansas
10.2003 - 06.2012
- Managed daily store operations and staff scheduling for optimal efficiency.
- Led sales initiatives to drive customer engagement and satisfaction in-store.
- Developed strategies to maximize sales and profitability.
- Directed inventory management processes, including restocking and loss prevention.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented visual merchandising standards to enhance product displays effectively.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Created weekly work schedules for store personnel.
- Trained and mentored team members on product knowledge and customer service.
- Trained new employees to enhance team performance and service quality.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed financial transactions with a focus on accuracy and compliance with policies.
- Created promotional strategies that boosted foot traffic and enhanced brand awareness.
- Fostered a positive work environment through effective communication and team-building activities.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Ensured compliance with safety regulations and company policies.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented process improvements to enhance workplace safety and productivity.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Office Manager
Triplett Hearing Center
Heber Springs, Arkansas
01.2000 - 10.2003
- Managed daily office operations for a busy hearing center.
- Coordinated patient appointments and scheduling efficiently.
- Maintained accurate patient records and confidential information.
- Oversaw inventory management of hearing aids and supplies.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled patient inquiries and resolved issues promptly.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Collaborated with audiologists to enhance patient care services.
- Supervised staff members, organized schedules and delegated tasks.
- Trained and supported staff in office procedures and systems.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored client payments and initiated timely follow-ups on overdue accounts to maintain cash flow.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Examined contracts for accuracy before final approval to mitigate risks. for accuracy prior to signing off on behalf of the company.
- Automated client correspondence and payment schedules to streamline communication and enhance data management.
- Implemented office systems and procured equipment to sustain efficiency and optimize office layout.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Placed orders for necessary office supplies to maintain inventory levels. and equipment to maintain adequate inventory levels.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Classified Advertising Manager
The Sun Times
Heber Springs, Arkansas
07.1995 - 01.2000
- Managed daily operations of classified advertising section efficiently.
- Coordinated with clients to create tailored advertising solutions and campaigns.
- Identified new opportunities for growth within the classified advertising space.
- Developed relationships with key clients to increase sales opportunities.
- Developed and implemented advertising strategies that resulted in significant revenue increases.
- Increased company revenue by securing many type accounts.
- Launched promotional campaigns supporting strategic initiatives, enhancing visibility for new products.
- Managed the creation of promotional materials for potential customers.
- Maintained detailed records of all campaigns, including budget allocation and results.
- Analyzed industry publications to identify trends regularly to stay up-to-date on the latest trends in the field.
- Developed attractive and engaging print and digital ads.
- Created and implemented rules, contracts, and revenue plans for contests or sweepstakes to maximize engagement.
- Developed standard operating procedures related to classified ad campaigns.
- Drafted and edited interesting press releases for each event, contest or promotion.
- Negotiated contracts with external vendors and ensured timely delivery of services.
- Provided training to team members regarding classified advertising processes.
- Responded promptly to customer inquiries about classified ads services.
- Resolved customer issues in a timely manner while maintaining high standards of service quality.
- Developed presentations and other materials to illustrate campaign performance for use in management meetings.
- Worked closely with the executive team to outline company goals and transfer goals to account holders.
- Represented company at conferences, trade shows and customer locations, answering questions about corporate products and services.
- Maximized employee retention by creating a positive work environment.
- Efficiently communicated with account holders about payment changes and product updates.
- Communicated with sales department and account executives to update account information.
Education
High School Diploma -
Quitman High School
Quitman, AR05-1991
Licensed Pastor -
Arkansas School of Ministry
Little Rock, AR07-2026
Skills
- Facility management
- Building upkeep
- Event planning
- Customer service
- Financial management
- Team leadership
- Conflict resolution
Certification
- Certificate of Ministry - Certified Pastor, Issued June 2023
- Certificate of Ministry - Licensed Pastor, Issued October 2024
Timeline
Sexton
The Ridge Assembly
01.2023 - 02.2025
Family Caregiver
Personal Leave
06.2012 - 01.2023
Store Manager
RadioShack
10.2003 - 06.2012
Office Manager
Triplett Hearing Center
01.2000 - 10.2003
Classified Advertising Manager
The Sun Times
07.1995 - 01.2000
High School Diploma -
Quitman High School
Licensed Pastor -
Arkansas School of Ministry