Kimberly M Harmon

Dusting, cleaning bathrooms , cleaning hot tubs , vacuum and mopping

• Clean and sanitize various surfaces to maintain hygiene standards.

• Assisted in demolition and cleanup of properties for renovation projects.
• Collaborated with team members to ensure timely project completion and adherence to safety protocols.
• Maintained tools and equipment, ensuring proper functionality and safety compliance.
• Supported site preparation by loading materials and setting up workspaces efficiently.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Performed general housekeeping and cleaning tasks.

• Implemented feedback mechanisms to identify customer needs and drive continuous improvement.
• Coordinated cross-departmental collaboration to resolve complex customer issues effectively.
• Analyzed sales data to optimize staffing levels during peak hours, improving service response times.
• Oversaw daily operations, ensuring adherence to company policies and best practices in customer care.
• Mentored junior staff, sharing expertise in conflict resolution and effective communication strategies.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Created and reviewed invoices to confirm accuracy.