Kimberly Molly Maguire
Truckee,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A background in retail, in-house manufacturer, and sales representative customer and account servicing.
Overview
10
10
years of professional experience
Work History
Nanny
Aja Oakman-Mahaffey
Rocklin, CA
01.2015 - 06.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with housekeeping duties as well as running errands.
- Organized and managed home with emphasis on implementing practices that could be maintained.
- Built positive and nurturing environments to support child social and emotional growth.
Technical Representative
Steve Ray
, Northern California
01.2013 - 12.2014
- Represented premier outdoor brands in Northern California, with focus on backpacking and hiking categories.
- Provided primary customer support to internal accounts and external customers.
- Recommended products to accounts, with emphasis on educating to help best maximize sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated account staff about products with focus on technical details and material knowledge to increase selling ability through workshops, clinics, and regular account visits.
Sales Specialist
Recreational Equipment Inc.
Roseville, United States
03.2012 - 02.2013
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Researched material extensively in order to present educational clinics for community members with focus on backpacking, camping, and leave no trace ethics (2008-2009).
Technical Representative
Dan Miller, Pacific Crest Trading
, Northern California
02.2011 - 01.2012
- Represented premier outdoor brands in Northern California, with focus on backpacking and hiking categories.
- Provided primary customer support to internal accounts and external customers.
- Recommended products to accounts, with emphasis on educating to help best maximize sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated account staff about products with focus on technical details and material knowledge to increase selling ability through workshops, clinics, and regular account visits.
Customer Service and Warranty Representative
Gregory Mountain Products
Sacramento, CA
05.2009 - 02.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Acted as product expert, answering internal and external questions and inquiries.
- Created and maintained warranty program to assist accounts and customers with claims, emphasizing high service levels, speed of resolution, and brand reputation retention.
Education
Associate of Science - Natural Sciences
05.2022
Associate of Arts - Environmental Studies
05.2022
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Post-Sales Support
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
Timeline
Nanny - Aja Oakman-Mahaffey
01.2015 - 06.2019
Technical Representative - Steve Ray
01.2013 - 12.2014
Sales Specialist - Recreational Equipment Inc.
03.2012 - 02.2013
Technical Representative - Dan Miller, Pacific Crest Trading
02.2011 - 01.2012
Customer Service and Warranty Representative - Gregory Mountain Products
05.2009 - 02.2011
Sierra College - Associate of Science, Natural Sciences
Sierra College - Associate of Arts, Environmental Studies
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