Kimberlyn Castro
Cashier Customer Service
Baldwin Park,CA
2
Languages
2
years of professional experience
Dynamic customer service professional with a proven track record at Pepe’s Finest Mexican Food, excelling in problem-solving and teamwork. Recognized for enhancing customer satisfaction through efficient cash handling and exceptional service. Dependable and adaptable, I consistently improved checkout speed and maintained a clean, organized environment, ensuring a positive dining experience.
Work History
Pepe’s Finest Mexican Food
1 Year 1 Month- Managed cash drawer, ensuring balanced accounts at shift end.
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new cashiers on checkout procedures and system usage.
- Maintained cleanliness and organization of cashier station for optimal workflow.
- Monitored inventory levels, alerting management to restocking needs promptly.
- Implemented suggestions for improving checkout speed and reducing wait times.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Reduced errors in order processing by diligently following store protocols.
- Implemented hygiene and safety protocols at cash register, ensuring customer confidence.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Walmart Associate
1 Year 3 Months- Stocked shelves efficiently to maintain product availability and visibility.
- Assisted in inventory management by organizing stock and conducting regular counts.
- Ensured compliance with safety standards while operating equipment for stocking tasks.
- Collaborated with team members to optimize stock placement and improve workflow efficiency.
- Provided exceptional customer service by assisting shoppers in locating products.
- Maintained cleanliness of work area, ensuring a safe environment for staff and customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Dependable and responsible
Organizational skills
Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pepe’s Finest Mexican Food
Cashier Customer Service
06.2025 - 07.2026Read More
Walmart Associate
Stocking
06.2024 - 09.2025Read More
Sierra Vista High School
High School Diploma
Read More