KIMBERLYN O. CREARY
NOVARTIS PHARMACEUTICALS
Chandler,AZ
24
years of professional experience
Results-driven specialty pharmaceutical commercial professional with expertise in direct sales, strategic account management, and patient access. Skillfully built HCP relationships, developed territory business plans, and resolved complex access barriers while collaborating with diverse teams. Achievements include Top 5 and #1 regional sales rankings and consistent recognition through Varsity Club awards.
Work History
Access and Reimbursement Manager
1 Year 6 Months- Lead local access and reimbursement strategy for cardiovascular accounts, translating payer coverage, acquisition pathways, billing and coding, claims, and patient support resources into practical office workflows.
- Partnered with providers, administrators, billing teams, and claims departments to identify access barriers, facilitating timely resolution of reimbursement challenges.
- Guided accounts through buy-and-bill workflows, specialty pharmacy processes, ordering, inventory management, product returns, and alternate site-of-care considerations to reduce friction in patient access.
- Synthesized account-specific reimbursement issues and payer policy trends to identify systemic barriers, escalate access risks, and inform field execution priorities.
- Collaborated with customer engagement, patient support center, access partners, and field teams to align customer needs with scalable, compliant access solutions.
Thought Leader Liaison
2 Years- Lead thought leader engagement across Southern California, Arizona, and New Mexico for cardiovascular brands and disease-state priorities.
- Established and nurtured relationships with regional medical experts to gather actionable insights, enhance compliant engagement, and refine customer strategy.
- Managed congress engagement, collaborated with Entresto product leadership, and delivered monthly impact reports to facilitate effective field execution and ensure strategic alignment.
- Integrated medical expert and field insights to shape brand strategy and tactics, inform congress planning, and prioritize customer engagement while collaborating across medical, marketing, access, and reimbursement teams.
Respiratory Customer Experience Specialist
2 Years- Managed Phoenix East, Tucson, El Paso, and Phoenix West territories, engaging Allergists, Pulmonologists, and Dermatologists on Xolair for allergic asthma, CSU, and nasal polyps to enhance treatment understanding.
- Educated HCPs and patient-facing customers on product information and patient resources, facilitating access and reimbursement support to improve patient care.
- Developed strategic business plans based on customer needs, targeting, time management, and omnichannel marketing materials.
- Resolved customer concerns regarding buy-and-bill, contracting, specialty pharmacy, and in-depth payer issues.
Principal
8 Years 3 Months- Conducted market research and business planning to identify investment properties, built referral relationships with realty companies, and coordinated local contractors to facilitate investment opportunities.
- Directed property operations, aligning maintenance, leasing, and resident services with portfolio objectives.
- Managed annual budgets, reviewing expenses and approving cost controls to improve financial performance.
- Oversaw tenant relations, resolving escalations promptly and maintaining high occupancy and retention.
Sales Representative
4 Years 9 Months- Expanded market share in largest revenue-generating territory through strategic partnerships with specialists and primary care physicians.
- Recruited into the largest revenue-generating territory in the region and expanded market share through strategic partnerships with specialists and primary care physicians.
- Created and implemented a territory growth plan that supported cross-functional execution and drove territory expansion.
Sales Representative
3 Years- Analyzed production processes and identified client solutions and growth opportunities after promotion to Abrasives Systems Specialist.
- Delivered 17% growth in $2.5M territory and won 2004 HERO award; as Team Lead for Metalworking Growth Plan, drove 50% growth in individual accounts through strategic sales and marketing initiatives.
Education
Bachelor of Science - Marketing
Certified Full Stack Web Developer
Skills
Specialty Pharmaceutical Sales
Territory Business Planning
HCP engagement
Patient access
Pharmaceutical Distribution
Reimbursement Solutions
Payer policy
Strategic Account Management
Disease-state education
Cross-Functional Collaboration
Timeline
Access and Reimbursement Manager
NOVARTIS PHARMACEUTICALS
04.2025 - 10.2026Read More
Thought Leader Liaison
NOVARTIS PHARMACEUTICALS
04.2023 - 04.2025Read More
Respiratory Customer Experience Specialist
NOVARTIS PHARMACEUTICALS
04.2021 - 04.2023Read More
Principal
KOC PROPERTY MANAGEMENT
01.2013 - 04.2021Read More
Sales Representative
GLAXOSMITHKLINE PHARMACEUTICALS
11.2005 - 08.2010Read More
Sales Representative
3M INDUSTRIAL BUSINESS
11.2002 - 11.2005Read More
University of North Carolina at Chapel Hill
Certified Full Stack Web Developer
Read More
Southern University and A&M College
Bachelor of Science from Marketing
Read More