Kimberlyn Gilmour
Santa Cruz,CA
Overview
5
5
years of professional experience
Work History
Operations Coordinator
New Life Community Services
10.2022 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Worked with vendors to make purchases and reconcile invoices.
Admissions Assistant
Cypress Ridge Care Center
03.2019 - 10.2022
- Answered phones, called prospects and handled initial email contacts for applicants to skilled nursing placement.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution's teams.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Education
CCAPP Certification - Alcohol And Drug Counseling
Christian Institute
06.2026
Skills
- Inventory Oversight
- Logistics Coordination
- Team Leadership/Collaboration
- Customer relations and communications
CCAPP Certification (In Progress)
Registered in 2022
Timeline
Operations Coordinator
New Life Community Services
10.2022 - Current
Admissions Assistant
Cypress Ridge Care Center
03.2019 - 10.2022
CCAPP Certification - Alcohol And Drug Counseling
Christian Institute
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