Kimberlyn Williams
Las Vegas
Summary
Dynamic and dedicated professional with exceptional customer service skills at Starbucks. Proven ability to enhance guest experiences through effective problem-solving and attention to detail. A team player with strong cash handling expertise, committed to maintaining cleanliness and fostering a welcoming atmosphere for all patrons.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized in food handling.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
San Antonio, TX
10.2024 - 01.2026
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated espresso machines and other equipment with precision and efficiency.
- Maintained cleanliness and organization of workstations to adhere to safety standards.
- Assisted in training new team members on coffee preparation and customer interaction techniques.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
- Collaborated with team members to achieve daily sales goals and enhance service delivery quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Supervisor, Trainer, Server
Commodore Grille- Holiday Inn
Nashville, TN
08.2017 - 10.2024
- Supervised daily operations, ensuring adherence to service standards and operational policies.
- Trained and mentored team members on effective customer service techniques and operational procedures.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated staff schedules, improving coverage during peak hours and enhancing service efficiency.
- Resolved customer complaints promptly, fostering positive guest experiences and loyalty.
- Monitored performance metrics, identifying areas for process improvement and training needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured compliance with health and safety regulations, promoting a safe work environment for staff and guests.
- Developed training materials, enhancing onboarding processes for new hires in hospitality services.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server
IHOP
Mount Juliet, TN
06.2013 - 08.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu items and service protocols to ensure consistency.
- Oversaw daily operations, coordinating between kitchen and front-of-house staff.
- Implemented improvements in workflow that increased table turnover rates.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with management on special promotions to boost sales and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Dennys
Carmichael, CA
2004 - 09.2013
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Charter Oak
Covina, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Problem-solving
- Team player
Timeline
Barista
Starbucks
10.2024 - 01.2026
Supervisor, Trainer, Server
Commodore Grille- Holiday Inn
08.2017 - 10.2024
Server
IHOP
06.2013 - 08.2017
Server
Dennys
2004 - 09.2013
High School Diploma -
Charter Oak