KIMBERLY R. WASHINGTON

• Coordinated telephone interactions regarding scheduled infusion treatments.
• Ensured accurate understanding of Medicaid/Medicare guidelines and adherence to applicable health plan protocols.
• Ensured smooth execution of daily activities by organizing referrals, intakes, and task allocations.
• Delivered patient education and oversaw scheduling for ongoing services.
• Collected essential documentation needed for billing, including confirmation of service and prior authorizations.
• Enhanced customer satisfaction by leveraging software tools to deliver tailored solutions.
• Maintained compliance with established guidelines for clinical practices and pharmaceutical oversight.
• Acknowledged for showcasing initiative in time management.
• Aided in efforts to boost workflow effectiveness and service implementations.

• Aided clinical managers with high-level administrative tasks focused on reporting needs.
• Operated various software tools for seamless internal and external customer assistance.
• Coordinated tasks based on workforce competencies and healthcare priorities.
• Mastered operational protocols to contribute to fiscal prosperity.
• Identified inefficiencies and devised strategic solutions.
• Produced thorough managerial reports by organizing and analyzing information.
• Authenticated and maintained accuracy in monthly logs for Notice of Medicare Non-Coverage.
• Followed documentation standards set by Medicare and Medicaid Services.
• Trained clinical personnel on operational activities, procedural routines, and standard guidelines.
• Implemented processes to uphold strict quality assurance standards.

• Aided clinical managers with high-level administrative tasks focused on reporting needs.
• Operated various software tools for seamless internal and external customer assistance.
• Coordinated tasks based on workforce competencies and healthcare priorities.
• Mastered operational protocols to contribute to fiscal prosperity.
• Identified inefficiencies and devised strategic solutions.
• Produced thorough managerial reports by organizing and analyzing information.
• Authenticated and maintained accuracy in monthly logs for Notice of Medicare Non-Coverage.
• Followed documentation standards set by Medicare and Medicaid Services.
• Trained clinical personnel on operational activities, procedural routines, and standard guidelines.
• Implemented processes to uphold strict quality assurance standards.

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• Gained expertise in supply procedures to efficiently handle solicitation and purchasing tasks.
• Monitored payment timelines to address delays and missed transactions.
• Engaged in recovery activities for overdue balances and payment collection.
• Maintained current customer files in accounts receivable.
• Tracked all acquisitions aligned with specified departmental and cost categorization protocols.
• Executed precise research and payment allocation for a vast number of accounts promptly.
• Updated financial records after recovering long-standing delayed payments.

• Coordinated efficient transport routes for specimen, file and document delivery.
• Maintained compliance with guidelines during the preparation of specimens for laboratory analysis.
• Ensured accuracy by inputting correct test code details.
• Regularly achieved established benchmarks for output and accuracy.
• Optimized quality assurance processes by addressing inconsistencies within patient data.
• Enhanced understanding of medical terms, data input, and records management.