Kimbia Lewis
Dolton,IL
Summary
Dynamic mortgage lending professional with 18 years of comprehensive industry experience. Expertise in processing mortgage loans, adept at gathering borrower documentation, and well-versed in down payment assistance programs. Known for conducting meticulous file reviews and fostering strong collaboration with underwriters to ensure seamless loan closings. Committed to delivering exceptional service and driving efficiency throughout the lending process.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Allstate Insurance Co
Chicago, IL
01.2026 - 02.2026
- Handled inquiries promptly to ensure timely communication and support for clients
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted with daily administrative duties
- Enhanced customer satisfaction through effective communication and problem-solving skills.
Cashier/Customer Service Representative
Fairplay Foods
Hickory Hills, IL
10.2025 - 01.2026
- Processed customer transactions accurately using point-of-sale systems
- Assisted customers with product inquiries and provided exceptional service
- Managed cash drawer, ensuring balanced registers at end of shifts
Loan Processor Analyst/Home Equity Loan Processor
PNC Bank
Remote
02.2021 - 09.2023
- Consulted and advised customers, as well as external and internal business partners to execute transactions
- Verified all required borrower documents were collected and acceptable under the firm's policies and procedures
- Provided feedback on workflow and work received
- Customer Focused - Knowledgeable of the values and practices that align with the customers needs and satisfaction
- Simplified complex financial jargon for borrowers' understanding improving overall client experience
- Liaised directly with underwriters, driving faster decision-making processes
- Ensured timely completion of all loans with consistent follow-ups on pending documents
- Provided regular updates on loan progress to stakeholders, ensuring transparency in operations
- Prioritized tasks effectively during high-volume periods to meet tight deadlines
- Maintained confidentiality and data security for client protection
- Utilized Encompass software
- KUDOS AWARD WINNER
Cashier
Fairplay Foods
Hickory Hills, IL
10.2019 - 02.2021
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Trained new employees in cashiering procedures, offering assistance in resolving issues
- Processed returned items in accordance with store policy
- Properly verified customer identification for alcohol or tobacco purchases
- Welcomed customers, offering assistance to help find necessary store items
- Processed customer payments quickly and returned exact change and receipts
- Learned roles of other departments to provide coverage and keep store operational
Clerk/Foreclosure Specialist
Brightstar Energy Inc
South Holland, IL
08.2017 - 02.2018
- Responsible for entering clients pertinent information
- Accepted rental payments from rental clients
- Assisted with renegotiating terms for foreclosure customers
- Utilized Lexis Advance for research purposes
- Zoho Software utilized for managing customers profiles
Mortgage Operations Loan Processor
BMO Harris Bank
Naperville, IL
05.2016 - 10.2016
- Responsible for managing a pipeline of 40 files
- Confirmed product requirements, loan terms, conditions and fees with borrowers
- Completed QA audit checklist & ensured each file meets QA requirements
- Scheduled Closings while assisting the closing department with finalizing the completion of Purchases or Refinances
- Entered loan data in NET Oxygen Software
- Contributed to team projects by providing key analytic insights
- Reviewed peers' work to ensure highest quality of output
- KUDOS AWARD WINNER
Mortgage Loan Coordinator
RMC Staffing Services, Inc
Downers Grove, IL
04.2016 - 04.2016
- Assisted with daily administrative tasks
- Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment
- Worked closely with loan officers, confirmed conditions of lender approvals
- Ordered and coordinated mortgage loan documents
HMDA Analyst
K Force Professional Staffing
Chicago, IL
05.2015 - 12.2015
- Performed detailed review of HMDA reportable loans, validation of APR's and applicant information
- Completed data review for HMDA LAR submission
- Ensured accuracy and completeness of required documentation and compliance disclosures
- Completed daily ADR reports, Cash-out Reports for compliant related purposes
- Managed a pipeline of 100 files
- Reviewed peers' work to ensure highest quality of output
- Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions
- Maintained utmost accuracy whilst handling sensitive data
- Enhanced decision-making by analysing complex data sets
- Contributed to team projects by providing key analytic insights
- Maintained in-depth knowledge of industry advancements and emerging software tools to improve analytical workflow
Registration Typist/Exhibitor Contact
Marathon Staffing Group
Las Vegas, NV
04.2015 - 04.2015
- Interviewed and entered registration info utilizing the onsite registration system
- Printed badges and tickets for optional events through onsite registration system
- Handled data entry tasks meticulously, ensured error-free databases
- Supported teams by handling a high volume of clerical tasks promptly
- Carried out routine office duties to support productive workflow
- Addressed customer queries promptly, improving customer service delivery
- Updated computer systems with client reservations promptly
- Adhered strictly to company policies whilst processing tickets and reservations
- Maintained professionalism whilst dealing with clients' inquiries
- Communicated ticket details clearly to avoid any confusion
- Handled cash and card transactions efficiently for smooth payment process
- Greeted customers with warmth and enthusiasm for faultless front-of-house service
Sr Loan Processor
Robert Half Financial Services
Chicago, IL
10.2012 - 08.2013
- Ensured the timely and accurate packaging of all loans originated by loan officers
- Gathered information and placed each file from pre-approval to closing
- Input proper loan information into the system for processing
- Ensured that all loan documentation was complete, and accurate
- Made sure files were in compliance with company policy
- Verified loan documents, including income, credit, appraisal, and title insurance ultimately preparing application for submittal to underwriting
- Ordered and coordinated loan documents
- Utilized LP and DU underwriting engine prior to submittal to underwriting
- Met crucial deadlines requested
- Performed all additional duties/activities assigned by management
- Assisted with Loan Origination of Conventional, FHA, VA files
- Managed a pipeline of 100 plus files
- Supported team by demonstrating respect and willingness to help.
- Handled high volume calls to address customer inquiries and concerns
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations
- Increased customer satisfaction by resolving issues
- Remained current on processes and procedures to offer relevant assistance
- IHDA Loan Down Payment Assistance
Loan Processor
Guaranteed Rate
Chicago, IL
04.2012 - 07.2012
- Worked closely with Loan Officers to ensure a timely and accurate experience for clients from first timehome buyers to refinancers
- Prepared, reviewed and ensured the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements
- Ordered and reviewed all necessary AUS, appraisal and title documentation, as well as all required credit and underwriting documentation
- Submitted complete loan files for underwriting review
- Scheduled and tracked closing dates, contingency dates and loan lock expirations
- Managed loan pipeline as well as conducted credit and underwriting analysis
Education
Certificate - Medical Assistant
Everest College
Burr Ridge, ILHigh School Diploma -
Bogan High School
Chicago, ILSkills
- Goal-orientated
- Team player
- Regulatory audits
- Credit risk management
- Credit analysis
- Lending and underwriting policy
- Know Your Customer (KYC) checks
Accomplishments
KUDOS AWARD WINNER
Timeline
Customer Service Representative
Allstate Insurance Co
01.2026 - 02.2026
Cashier/Customer Service Representative
Fairplay Foods
10.2025 - 01.2026
Loan Processor Analyst/Home Equity Loan Processor
PNC Bank
02.2021 - 09.2023
Cashier
Fairplay Foods
10.2019 - 02.2021
Clerk/Foreclosure Specialist
Brightstar Energy Inc
08.2017 - 02.2018
Mortgage Operations Loan Processor
BMO Harris Bank
05.2016 - 10.2016
Mortgage Loan Coordinator
RMC Staffing Services, Inc
04.2016 - 04.2016
HMDA Analyst
K Force Professional Staffing
05.2015 - 12.2015
Registration Typist/Exhibitor Contact
Marathon Staffing Group
04.2015 - 04.2015
Sr Loan Processor
Robert Half Financial Services
10.2012 - 08.2013
Loan Processor
Guaranteed Rate
04.2012 - 07.2012
High School Diploma -
Bogan High School
Certificate - Medical Assistant
Everest College