Analytical and adaptable professional with a versatile background in finance and operations. Known for delivering accurate financial statements and implementing process improvements to enhance efficiency and data integrity.
Overview
9
9
years of professional experience
Work History
Accounting Assistant
Tower Property Management
Austin
04.2024 - Current
Delivered administrative and accounting support to property management team in fast-paced environment.
Managed complex scheduling and calendaring for multiple team members.
Coordinated office supply orders, vendor needs, and catering for meetings and events.
Maintained organized internal documentation while ensuring updated team notes.
Handled multi-line phone systems and responded promptly to client emails.
Accounting Manager
Tower Property Management
Austin
12.2023 - 04.2024
Managed full-cycle accounts payable, including invoice processing, vendor setup, and timely disbursement via ACH and wire transfers.
Reconciled vendor statements, resolved billing discrepancies, and maintained positive relationships with vendors.
Administered accounts receivable functions, processing rent invoicing and receipt applications while adjusting management fees to ensure accurate financial records.
Ensured accurate data entry into QuickBooks systems for financial integrity.
Reviewed and approved monthly bank reconciliations and team-prepared account ledgers, enhancing financial accuracy and reporting.
Prepared and distributed monthly financial statements to property owners and stakeholders for transparency.
Directed tenant move-in and move-out processes, facilitating billing transitions and completing final account reconciliations for seamless tenant experiences.
Oversaw incoming communications, delegating tasks effectively while ensuring prompt resolution of financial inquiries.
Document Control Specialist
IAA
Austin
08.2023 - 12.2023
Managed document control processes ensuring compliance with quality standards.
Organized and maintained electronic and physical filing systems to facilitate efficient document retrieval.
Reviewed documents for accuracy and completeness prior to distribution, enhancing reliability of shared information.
Trained staff on proper document handling and storage practices.
Performed data entry into various databases used for tracking document revisions.
Payment Processing Specialist
SPS Loan Servicing
Salt Lake City
01.2021 - 08.2023
Allocated wire transfers, ensuring accurate posting across multiple loan accounts to maintain financial integrity
Manually posted payments, reversals, and corrections with a high level of accuracy
Executed high-volume 10-key data entry while consistently meeting strict daily deadlines, generating daily activity reports for operational oversight
Processed payments for Bankruptcy, Foreclosure, Mortgage Insurance, and Escrowed loans, ensuring compliance with regulatory requirements
Assisted with tracking government-assisted housing funds
Operations Support Specialist
Mountain America Credit Union
Salt Lake City
09.2019 - 12.2021
Provided front-line operational and administrative support to credit union members
Processed returned items, cashier’s checks, and loan documentation; managed inbound calls and email correspondence
Supported mobile and online banking services; assisted leadership with task coordination and follow-up support
Contributed to product cross-selling and member retention initiatives
Assisted leadership with task coordination and follow-up support for project completion.
Contributed to product cross-selling initiatives to boost member retention.
Engaged in member retention strategies to strengthen client relationships.
Member Services Team Member
Mountain America Credit Union
Salt Lake City
08.2017 - 09.2019
Promoted financial products through needs-based member interactions, resulting in achievement of cross-sell goals
Monitored and followed up on service requests, enhancing member satisfaction and ensuring timely issue resolution
Supported digital banking platforms by troubleshooting mobile/online banking issues and assisting with account access
Handled sensitive financial transactions with accuracy, including payment processing and account updates
Maintained compliance by verifying documentation and adhering to financial regulations and internal procedures
Processed returned items, cashier’s checks, and assisted with loan and financial document management
Led team support initiatives, training new staff and guiding daily operations to foster a collaborative work environment
Utilized organizational systems and tools to manage records, update account information, and track service metrics
Operated standard office equipment and managed physical and digital document workflows