KIMBREE WALLACE
Athens,GA
Summary
Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Works well in a fast-paced environment and capable of successfully balancing multiple job demands without sacrificing quality. Exercises sound and mature judgment in ensuring quality and compliance. Proficient in Microsoft Word, Excel and PowerPoint while typing 55 words per minute Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Klassic Kreations By Kim LLC
Athens, GA
02.2016 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Managed sales presentations to promote product and brand benefits.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Customer Service Specialist
HGS - Hinduja Global Solutions
Westminster, CO
11.2021 - 04.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Assistant Teacher
Waseca Montessori School
Athens, GA
01.2017 - 03.2019
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Arranged age-appropriate activities to help children develop interests and talents.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Remained calm and patient in student interactions to support individual growth and development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in workshops, trainings and conferences to improve educational skills.
Lead Sales Specialist
Telenet Solutions
Athens, GA
01.2013 - 09.2013
- Created strategies to expand existing customer base and increase sales.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Utilized selling behaviors to identify and solve customer needs.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Shared product knowledge to suggest merchandise and services to customers.
- Built repeat customer base by driving excellent loyalty program and data capture.
Marketing Communication Specialist
Dial America
01.2012 - 09.2012
- Delivered sales speech, reading from scripts to describe products or services for purchase
- Maintained outstanding phone skills and etiquette
- Provided competent and professional persona as the company's first point of contact
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Trained interviewers in proper techniques to collect relevant and reliable data.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
Housekeeper/Laundry Attendant
Holiday Inn/Express
Athens, GR
03.2010 - 11.2011
- Established, prioritized, organized and maintained clean, hygienic environments by performing light-cleaning duties, including dusting, vacuuming, cleaning windows and bathrooms
- Cleaned up to 25 rooms per day and assisted customers with amenities as needed
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Assisted with additional housekeeping tasks during staffing shortages.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Transported laundry in carts and sorted dirty items by load type.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Hung curtains, drapes and pants on stretch frames to properly dry.
Education
Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL09.2014
Skills
- Early Childhood Development — Highly Proficient
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Memorization — Proficient
- Committing product or merchandise information to memory and recalling it at a later time
- Customer Service Manager — Proficient
- Managing customer service representatives and resolving customer issues
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Attention to Detail — Highly Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Financial Management
- Customer Relations
- Business Marketing
- Marketing Tactics
- Contract Management
- Negotiation
- Business Planning
- Product Branding
- Marketing
- Team Oversight
- Marketing and Advertising
- Relationship Building
- Training and Development
- Consulting
- Business Administration
Accomplishments
- Introduction to Medical AssistingMedical TerminologyMedical Transcription
- Medical BillingMedical Law & Ethics
- HIPAAMedical Record Management
- Patient Processing and Accessing Office Accounting Greenway Prime SUITE EHR/PMS
- Electronic Health RecordsAnatomy and Physiology Intro to Health Care Coding
- Human Pharmacology Medical Office Procedures Customer Service
- Principals of Management Insurance VerificationInterpersonal Professional Comm
- Decision making, teamwork, communication, responsibility, leadership, organizational skills
Certification
Diploma in Medical Administrative Assistant
Ultimate Medical Academy - Tampa, FL
September 2014
CUSTOMER SERVICE
OFFICE ACCOUNTING
CODING
Microsoft Excel
CPR
Child Care
training
CPR
Child Care
Filing
Microsoft Excel
Organizational Skills
training
retail sales
Management
Teaching
Microsoft Office
Records Management
Transcription
Anatomy Knowledge
Medical Terminology
EDUCATION
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Service Specialist
HGS - Hinduja Global Solutions
11.2021 - 04.2023
Assistant Teacher
Waseca Montessori School
01.2017 - 03.2019
Owner
Klassic Kreations By Kim LLC
02.2016 - Current
Lead Sales Specialist
Telenet Solutions
01.2013 - 09.2013
Marketing Communication Specialist
Dial America
01.2012 - 09.2012
Housekeeper/Laundry Attendant
Holiday Inn/Express
03.2010 - 11.2011
Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Diploma in Medical Administrative Assistant
Ultimate Medical Academy - Tampa, FL
September 2014
CUSTOMER SERVICE
OFFICE ACCOUNTING
CODING
Microsoft Excel
CPR
Child Care
training
CPR
Child Care
Filing
Microsoft Excel
Organizational Skills
training
retail sales
Management
Teaching
Microsoft Office
Records Management
Transcription
Anatomy Knowledge
Medical Terminology
EDUCATION
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