Kimberly Sweet

• Operated and maintained cleaning equipment, performing repairs as necessary.
• Completed routine maintenance checks, notifying management of needed repairs.
• Assisted with special projects related to housekeeping duties as assigned by supervisor.

• Generated monthly performance metrics reports based on customer feedback survey results.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
• Reviewed eligibility responses to assess patient benefit level and prepare estimates.
• Ensured that proper follow up was completed after each interaction with a customer.

Operated on multiple software programs like HBX, MMIS and Microsoft 360

• Communicated with patients with compassion while keeping medical information private.
• Checked patients in and out for appointments and collected co-payments.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Greeted and checked in patients, updating patient information in computer system.
• Processed referrals for specialist care when requested by physicians or patients.
• Monitored office supplies inventory and placed orders when necessary.

• Collaborated and spoke with entities both inside and outside of the business.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Analyzed company's expenditures and developed financial models.
• Maintained positive working relationship with fellow staff and management.
• Coordinated communications between teams to ensure accurate information was shared in a timely manner.
• Organized client meetings to provide project updates.
• Managed resources effectively by delegating tasks among team members according to their strengths.
• Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.