Kimeisemokumu Ogboh
Denton,TEXAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor Specialist
Concentrix
01.2022 - 02.2023
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activate customer accounts
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Upheld quality control policies and procedures to increase customer satisfaction
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered inbound calls, chats and emails to facilitate customer service.
- Documented problems and corrective actions to maintain records.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Maintained up-to-date knowledge of product and service changes.
- Self-motivated, with a strong sense of personal responsibility
Customer/product manager
KROGER
05.2021 - 06.2022
- Coordinated employee schedules according to shift changes and availability
- Complied with company policies, objectives and communication goals
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Responded to customer questions regarding products, prices and availability
- Reviewed completed work to verify consistency, quality and conformance
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Worked to create visual/ presentation of different cheeses to attract buyers
- Took orders in store and online to fulfilled customer desires
- Made reports on weekly/monthly sales
- Place orders for supplies and items needed to please and satisfy customers.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%
Sales Associate
JCPENNEY
11.2017 - 09.2020
- Built and maintained relationships with peers and upper management to drive team success
- Helped customers find specific products, answered questions and offered product advice
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Engaged customers in friendly, professional dialogue to determine needs.
- Kept detailed records of daily activities through online customer database
- Manger over 60 online orders
Education
Diploma -
Duncanville High School
Duncanville, TX06.2018
Bachelor of General Studies - Business and Computer Science
Texas Women University
Denton06.2024
Skills
- CRM Systems
- Listening Skills
- Issue and Complaint Resolution
- Customer Relationship Management
- Records Oversight
- Account Management
- Client Rapport-Building
- Staff Management
- Team Meetings
- Status Updates
- Project planning
- Quality Control
- Project management
- Critical Thinking
- Migrate Risk
Certification
- Coursera -Google project management
Timeline
Service Advisor Specialist
Concentrix
01.2022 - 02.2023
Customer/product manager
KROGER
05.2021 - 06.2022
Sales Associate
JCPENNEY
11.2017 - 09.2020
Diploma -
Duncanville High School
Bachelor of General Studies - Business and Computer Science
Texas Women University
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