Kimeisha Liggins
Sacramento,CA
Summary
Guest Service Representative with a strong commitment to customer satisfaction. Proven ability to excel in fast-paced environments while managing multiple tasks. Skilled in both teamwork and independent contributions to achieve organizational objectives. Expertise in effectively deescalating customer concerns to enhance overall service experience.
Overview
7
7
years of professional experience
Work History
Security Specialist
Blue Diamond Growers Inc.
Sacramento, CA
02.2024 - 06.2025
Delivered exceptional customer service to enhance customer satisfaction.
- Resolved customer complaints promptly and effectively, ensuring swift resolutions.
- Cultivated strong relationships with customers through personalized assistance and support.
- Maintained professionalism while addressing challenging customer interactions.
Customer Service Officer
Providers International
Sacramento, CA
10.2018 - 12.2023
- Maximized efficiency by streamlining daily operations in Customer Service Department.
- Anticipated customer needs to deliver exceptional support, enhancing productivity.
- Resolved discrepancies through research to prevent key account losses effectively.
Education
High School Diploma -
Elk Grove Adult And Community Education
Sacramento, CASkills
- Follows written and verbal directions and instructions, and seeks clarification when required
- Delights customers by providing a friendly and helpful experience that wins loyalty to the brand
- Possesses an open and approachable demeanor, with a positive and constructive tone of voice, and a 'can-do' attitude
- Uses analytical skills to identify and solve problems or situations encountered on the job
- Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Timeline
Security Specialist
Blue Diamond Growers Inc.
02.2024 - 06.2025
Customer Service Officer
Providers International
10.2018 - 12.2023
High School Diploma -
Elk Grove Adult And Community Education
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