Kim Elizabeth Holley

Take care of residents by helping with tasks as needed.

Keep kitchen and common areas clean and tidy.

• Assisted in managing deli operations, ensuring compliance with food safety standards.
• Coordinated inventory management and product ordering to maintain stock levels.
• Trained and developed team members on customer service best practices.
• Implemented efficient workflow processes to enhance deli service delivery.
• Monitored product quality and freshness, addressing issues promptly for optimal presentation.
• Trained new team members in proper food handling techniques, equipment usage, and company policies.
• Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
• Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
• Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
• Served as an integral part of the management team, actively participating in bi-weekly meetings to discuss operational updates, challenges, or achievements.
• Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
• Promoted to lead on staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
• Reviewed and ordered food ingredients and supplies.
• Interviewed, hired and entered new employees information into the company’s database getting them an employee ID.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.