Zoye Ferrell
Washington,DC
Summary
Supported teams in optimizing administrative processes to enhance organizational performance. Managed multiple projects effectively in fast-paced environments while maintaining composure under pressure. Pursued learning opportunities to tackle new challenges for professional development.
Overview
5
5
years of professional experience
Work History
Security / Event Staff
CSC Security
Washington, DC
06.2025 - Current
- Enhanced security measures by conducting thorough pre-event inspections and risk assessments.
- Helped maintain an incident-free record at multiple venues by vigilantly enforcing rules and regulations among patrons consistently
- Improved client satisfaction ratings by delivering top-notch assistance in navigating event venues safely and efficiently.
- Handled conflicts professionally, deescalating tense situations between patrons while maintaining overall security.
- Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
- Managed emergency situations calmly, efficiently executing evacuation plans when required.
- Provided clear communication for event updates, coordinating with other staff members to maintain order during events.
Food Service Worker 2
MedStar Georgetown University Hospital
Washington, DC
04.2024 - Current
- Managed daily food preparation and service to ensure timely delivery of meals.
- Trained new staff on food safety practices and operational procedures.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Collaborated with team members to enhance customer service experiences during peak hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Summer Youth Worker
Ballou Sr. High School concessions
Washington, DC
08.2020 - Current
- Specific Job duties to assist with food preparation, inventory, taking customer orders, and organizing merchandise.
- Selected Highlights:
- Ability to provide excellent guest service while working in a very fast-paced environment.
- Replenish foods at serving stations.
- Scrub and polish counters, steam tables, and other equipment, and clean dishes and fountain equipment.
- Stock and restock items as necessary
- (Volunteer)
Daycare Worker
Big Mama's children's center
Washington, DC
06.2023 - 08.2023
- Taught kids how to organize their toys, wash their hands, and [Task] by example.
- Was in charge of activities for over [Number] children ranging in age from [Number] to [Number].
- Used positive reinforcement techniques to encourage patience and other positive behaviors in children.
- Created a fun and safe learning environment for a group of children with a variety of learning styles.
- Kept an eye on the entrances and exits to make sure the kids didn't wander too far away from the important areas.
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
- Kept areas clean, organized, and stocked, as well as sanitized surfaces and toys each [Timeframe].
- Chose appropriate stories based on the ages of the children and teachable moments, read to groups, and facilitated content-based discussions.
- Kept track of the children's behavior, the food they ate, and the medications they were given.
Education
High School Diploma - undefined
Frank W. Ballou High School
Washington, DC, US06.2023
Skills
- Interpersonal skills
- Customer Service
- Hard working
- Microsoft Office skills
- Communication skills
- Excellent Personality
- Eager to receive/ act on feedback
- Meal Preparation
- Childcare
- Kitchen Experience
- Food Preparation
- Cooking
- Home Care
- Babysitting
- Experience with Children
- Tutoring
Timeline
Security / Event Staff
CSC Security
06.2025 - Current
Food Service Worker 2
MedStar Georgetown University Hospital
04.2024 - Current
Daycare Worker
Big Mama's children's center
06.2023 - 08.2023
Summer Youth Worker
Ballou Sr. High School concessions
08.2020 - Current
High School Diploma - undefined
Frank W. Ballou High School