Kimi Armelle Zambo
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Line Worker and Server
Red Robin
05.2024 - Current
- Demonstrated strong multitasking skills through balancing guest needs with back-of-house communication for seamless coordination.
- Maintained a safe and clean work environment, resulting in zero accidents during my tenure as a Line Worker.
- Handled high-pressure situations with ease, effectively managing multiple tables during peak hours while maintaining excellent service standards.
- Showcased extensive knowledge of menu offerings, enabling guests to make informed decisions about their meals based on preferences or dietary restrictions.
Visitor Relations Tour Guide
Boeing Future Of Flight
Everett, WA
05.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Flight Attendant
American Airlines Group (ENVOY)
08.2022 - 03.2024
- Demonstrating ability to communicate clearly and effectively
- Assisting passengers with special needs, including unaccompanied minors
- Ensuring passengers compliance with all safety requirements and federal regulations
- Adapting to schedule changes, flight delays and answering questions for passengers regarding changes
- Responding to a variety of emergency and non-emergency situations.
Customer Service Associate
Cigna (SITEL)
03.2022 - 07.2022
- Handled and facilitated outbounds calls from/to patients inquiring about their home delivery benefit
- Advocated for the member patient by placing phone calls, fax to physician's office to obtain prescriptions and forward to pharmacy fulfillment
- Resolved questions and/or issues preventing shipment of an order
- Adapted in dynamic work environment, learn quickly and solved problems.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Manager of Operations
Egl Talon Transportation LLC
11.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Client Advisor
GUCCI (SITEL)
10.2020 - 01.2021
- Adhered to Gucci image standards and guidelines; follow all company policies and procedures
- Outstanding luxury selling behavior
- Ability to discuss with client and give advice on general trends in the fashion world
- Tackled customer challenged with curiosity, enthusiasm and empathy
- Captured meaningful customer data according to the company tools (CRM)
- Assisted French speaking clients.
Customer Service & Support Representative
Telus International (JUUL)
04.2019 - 03.2020
- Assisted customers with new orders
- Educated customers on how to use the device
- Provided technical troubleshooting
- Maintained customer satisfaction & loyalty
- Multi-channel (email, chat and voice)
- Assisted French speaking customers.
Sales Associate / Cashier
Kohl's
07.2018 - 02.2019
- Understood basic sales principles and customer service practices
- Worked as a part of a team and take initiative independent of direct supervision
- Multitasked while being attentive to customers
- Worked a variety of hours, which included early mornings, evening, weekends and overnight shifts
- Stored items on shelves according to company procedures.
Fast Food Worker/ Cashier
Wendy's
07.2018 - 02.2019
- Took necessary steps to meet customers' needs and effectively resolved food or service issues
- Communicated clearly and positively with co-workers and management
- Carefully maintained sanitation, health and safety
- Closely followed standard procedures for safe food preparation, assembly and presentation
- Managed the cash register accurately.
Education
Accounting - Accounting And Business Management
SUNY Orange
12.2018
High School Diploma -
College des Laureats
06.2012
Skills
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Verbal and written communication
- Cultural Awareness
- Leadership Qualities
- Interpersonal communications
- Cleanliness and sanitation
- Brand Promotion
- Training and coaching
- Technical aptitude
- Detail Oriented
- Decision-Making
- Creative Thinking
- Sales and Marketing
Timeline
Line Worker and Server
Red Robin
05.2024 - Current
Visitor Relations Tour Guide
Boeing Future Of Flight
05.2024 - Current
Flight Attendant
American Airlines Group (ENVOY)
08.2022 - 03.2024
Customer Service Associate
Cigna (SITEL)
03.2022 - 07.2022
Manager of Operations
Egl Talon Transportation LLC
11.2021 - 03.2022
Client Advisor
GUCCI (SITEL)
10.2020 - 01.2021
Customer Service & Support Representative
Telus International (JUUL)
04.2019 - 03.2020
Sales Associate / Cashier
Kohl's
07.2018 - 02.2019
Fast Food Worker/ Cashier
Wendy's
07.2018 - 02.2019
Accounting - Accounting And Business Management
SUNY Orange
High School Diploma -
College des Laureats