Kimie Shrew
Pearl City,HI
Summary
Strategic Station manager with 20 years of managerial experience leveraging my expertise in fuel operations, team leadership and customer service to drive operational efficiency and maximize customer satisfaction. Experienced in monitoring and monitoring store performance. committed to maintaining a safe and compliant work environment while achieving business goals. Experienced retail merchandiser with a demonstrated history of enhancing store sales through strategic product placement and visually captivating displays. Ability in analyzing consumer trends and utilizing data-driven insights to optimize inventory management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
IES LLC Texaco
Kapolei, HI
07.2023 - Current
- Exhibits and upholds the island way core values
- Executes and implement corporate programs and initiatives as communicated from the IES management team.
- Ability to Executes planograms and in-store layouts.
- Collaborate with buyer and Suppliers to Maintain inventory levels and new HOT Items.
- Develops new foodservice offerings and tests new products to grow retail sales and profitability.
- Manages station expenses and inventory, quarterly whole store audit with 3rd party vendors, conducts mini-audits and weekly cigarette and tobacco counts to prevent stock loss.
- Provide Comp shops for gas and retail in the Kapolei area.
- Helps generate new promotional ideas to increase sales at Kamokila Texaco, including car wash promotions and store offerings.
- Manages day-to-day operations of the Kamokila Texaco gas station, including fuel transactions, car wash.
- Resolves customer complaints and car wash claims with the goal of retaining the customer.
- Microsoft Office: Word, Excel, Power Point
- Dayforce Software
- PDI BOS
Station Manager
IES LLC Texaco
Kapolei
02.2016 - 07.2023
- Provide Comp shops for gas and retail in the Kapolei area.
- Troubleshoot scan errors in Pricebook with PDI.
- Identifies scan errors and communicates with PDI, IES management, and vendors to quickly resolve and limit sales disruption.
- Oversees a team of over 18 employees and coaches’ staff to develop new talent, including training Lead Cashiers, Assistant Managers, and identifying high performers.
- Manage and submit weekly employee scheduling and payroll with Ceridian Dayforce.
- Delivers positive and constructive feedback during the performance evaluation process with employees to guide career development.
- Conducts hiring events, hiring interviews, and onboarding to welcome new staff to the IES team.
- Trains staff to provide exceptional customer service by following Texaco’s steps of service, including offering a pleasant greeting, upselling, confirming, and processing the transaction, thanking the customer and inviting them to return.
- Ensure compliance with safety regulations, conducting regular inspections and promoting a culture of safety among team members. Communicates professionally to escalate safety and compliance concerns.
Assistant Manager
Chevron
Waiakea
09.2005 - 01.2016
- Assisted in daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated staff schedules to optimize service efficiency and enhance customer experience.
- Supported training initiatives for new team members, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed training materials to elevate staff competencies and promote best practices in service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
University of Hawaii
Hilo, HISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Store operations
Accomplishments
- Supervised team of 19 staff members.
- Manager of the Year Award for 2017 and 2023.
Certification
- Certified AB operator, - Oct 2023
- OSHA Certified, - Sep 2019
Timeline
Store Manager
IES LLC Texaco
07.2023 - Current
Station Manager
IES LLC Texaco
02.2016 - 07.2023
Assistant Manager
Chevron
09.2005 - 01.2016
University of Hawaii