Kimiesha Toni Brown
Perry
Summary
Energetic professional with a solid background in operational management and patient care. Employee effective conflict resolution strategies to maintain a harmonious focus on delivering exceptional customer service. Developed and maintained efficient systems that improved data management and reduced wait times, contributing to a 30% increase in patient satisfaction. Proven leadership in training staff and enhancing team collaboration to achieve business objectives. Committed to continuous improvement and creating a welcoming environment for both customers and employees.
Overview
25
25
years of professional experience
Work History
Medical Assistance
Skin Care Physicians of Georgia
03.2026 - Current
- Assisting dermatologists during patient examinations and procedures.
- Preparing patients for exams or treatments, which may include taking medical histories.
- Performing basic laboratory tests and sterilizing medical instruments.
- Taking photographs of skin conditions for before-and-after comparisons.
- Applying topical medication or dressings under the direction of a dermatologist.
- Scheduling patient appointments and maintaining medical records.
- Helping patients understand their treatment plans and any necessary follow-up appointments.
- Ordering medical supplies and maintaining inventory.
- Ensuring cleanliness and sanitation of exam rooms following health and safety regulations.
Patient Care Tech
The Little Clinic (Kroger)
Bonaire, GA
02.2018 - 03.2026
- Greeted and assisted guests with check-in and check-out processes, providing exceptional customer service to ensure a positive experience.
- Managed appointments.
- Processed insurance claims and verified patient coverage, reducing billing discrepancies by maintaining accurate records.
- Assisted in maintaining a clean and welcoming front desk environment, reflecting the professionalism of the medical practice.
- Implemented a new electronic health record system, improving patient data retrieval efficiency by 30%.
- Monitored patient wait times and communicated effectively to manage expectations and enhance satisfaction.
- Assisted with inventory management of office supplies, ensuring all necessary materials were readily available.
- Maintained confidentiality and security of patient information according to HIPAA regulations.
- Maintained an organized front desk area, effectively handling phone inquiries and walk-in guests.
- Assisted in the training and onboarding of new staff members in patient care procedures.
- Provided compassionate and efficient patient care under the supervision of nursing staff, ensuring comfort and safety for all patients.
- Maintained a clean and organized environment in accordance with health and safety regulations to promote patient comfort.
- Utilized electronic health record (EHR) systems to accurately document patient information and updates.
- Responded promptly to patient needs and requests, ensuring a high level of patient satisfaction.
- Supported the nursing team with administrative tasks, including scheduling and filing, to enhance operational efficiency.
- Conducted routine equipment checks to ensure all medical devices were functioning properly and reported any issues.
- Participated in training sessions to stay updated on best practices in patient care and safety protocols.
Manager
Cato
Perry, GA
08.2001 - 12.2015
- Oversaw daily operations and staff management to ensure high levels of customer satisfaction and operational efficiency.
- Trained and mentored new team members, enhancing their product knowledge and customer service skills.
- Resolved customer complaints and issues promptly, maintaining a positive shopping experience and fostering customer loyalty.
- Maintained visual merchandising standards to enhance product displays and maximize sales opportunities.
- Scheduled staff shifts effectively to ensure adequate coverage during peak hours while managing labor costs.
- Developed strong relationships with customers, encouraging repeat business and positive word-of-mouth referrals.
- Clinic (Kroger)
Education
Phlebotomy
Health Tech of Georgia
Warner Robins, GA, United States01-2017
High School - undefined
Peach County High School
Fort Valley01-2001
Skills
- Management
- Customer Relationship
- Team Leadership Expert
- Team Collaboration Expert
- Strategic Planning Expert
- Quality Assurance Expert
- Time Management
- Expert Communication Skills
- Expert Data Management Expert
- Customer Service Excellence Expert
- Scheduling Efficiency Expert
- Staff Training Expert
Timeline
Medical Assistance
Skin Care Physicians of Georgia
03.2026 - Current
Patient Care Tech
The Little Clinic (Kroger)
02.2018 - 03.2026
Manager
Cato
08.2001 - 12.2015
High School - undefined
Peach County High School
Phlebotomy
Health Tech of Georgia