Kimm Simmons
McKinney,TX
Summary
Highly motivated and customer-focused professional with multiple years of experience in property management, insurance claims, and customer service. Proven ability to effectively manage tenant relations, investigate and resolve insurance claims, and provide exceptional service in fast-paced environments. Seeking a challenging and rewarding position where strong communication, problem-solving, and negotiation skills can be utilized to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Claims Associate
State Farm
Richardson, TX
01.2024 - 12.2024
* Investigates, evaluates, and resolves insurance claims, determining coverage, liability, and appropriate settlement options.
* Analyzes police reports, medical records, and repair estimates to assess damages and determine fair compensation.
* Provides prompt and exceptional customer service, addressing policyholder inquiries and resolving concerns effectively.
Leasing Consultant
BH Property Management
Plano, TX
04.2022 - 12.2023
* Greeted prospective tenants, conducted property tours, and prepared lease agreements.
* Verified tenant income and application information to ensure compliance with leasing requirements.
* Streamlined the move-in process by assisting prospective tenants with paperwork and logistical support.
Customer Relations Representative
Southwest Airlines
Dallas, TX
11.2015 - 08.2019
* Investigates, evaluates, and resolves insurance claims, determining coverage, liability, and appropriate settlement options.
* Analyzes police reports, medical records, and repair estimates to assess damages and determine fair compensation.
* Provides prompt and exceptional customer service, addressing policyholder inquiries and resolving concerns effectively.
Property Manager
Pathlight Property Management
Plano, TX
08.2019 - 04.2022
* Managed daily operations, maintenance, and administration for a portfolio of properties.
* Resolved tenant conflicts effectively by utilizing persuasive communication and expertise in leasing agreements.
* Responded promptly and appropriately to tenant complaints, coordinating repairs and other support services.
* Proactively contacted tenants regarding lease renewals, contributing to high retention rates.
Education
High School Diploma -
McKinney Boyd High School
McKinney, TX06.2009
Skills
* Core Competencies: Customer Service, Conflict Resolution, Negotiation, Problem Solving, Communication (Written & Verbal), Claims Investigation, Policy Interpretation
* Technical Skills: Yardi, Microsoft Windows
* Regulatory Knowledge: Fair Housing Regulations
Licenses
* All Lines Adjuster License - License No: 3051435 (August 2023 – October 2025)
Timeline
Claims Associate
State Farm
01.2024 - 12.2024
Leasing Consultant
BH Property Management
04.2022 - 12.2023
Property Manager
Pathlight Property Management
08.2019 - 04.2022
Customer Relations Representative
Southwest Airlines
11.2015 - 08.2019
High School Diploma -
McKinney Boyd High School