Kimmalei Gosier
Decatur,GA
Summary
Highly organized and multitasking professional equipped to thrive in a school environment. Recognized for exceptional communication skills, administrative proficiency, and a warm, welcoming demeanor. Demonstrates dependability within a team setting, easily adapting to changing needs and remaining focused on delivering results. Possesses expertise in managing phone systems, coordinating schedules, and delivering top-tier customer service while maintaining confidentiality and professionalism.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Dekalb County
08.2018 - Current
- Aid students with physical needs, including feeding, toileting, lifting, and mobility support, ensuring their comfort and safety
- Assist students with health care procedures, such as hygiene routines and administering medications, in alignment with individual care plans
- Implement small group and individualized instruction as per teacher-developed lesson plans, fostering student learning and engagement
- Supervise students during non-instructional transitional periods, including before and after school, ensuring a safe and orderly environment
- Support teachers in maintaining classroom discipline and promoting positive behavior among students, contributing to an effective learning atmosphere
- Assist teachers in assessing student performance through standardized and non-standardized testing methods, as well as in maintaining accurate records
- Collaborate with teachers to develop and organize instructional materials tailored to students' needs, ensuring their availability for scheduled instructional activities
- Perform additional duties as assigned by supervisory staff, contributing to the overall functioning of the educational environment
Assistant Office Clerk/Summer Camp Counselor
Camp Best Friends
06.2009 - 07.2021
- Maintained meticulous program records, diligently logging incident reports and compiling daily attendance reports
- Planned, coordinated, and facilitated a diverse range of activities, fostering the personal growth and development of campers while enhancing their daily living skills
- Provided direction and supervision to campers within their living units and during recreational activities, actively supporting program initiatives and upholding the camp's mission
- Managed database entries accurately, contributing to the maintenance of up-to-date records for easy retrieval when needed.
- Improved customer satisfaction with timely and accurate responses to inquiries and concerns.
- Helped maintain a clean working environment by keeping common areas organized and free from clutter.
- Contributed to a well-organized office environment by maintaining supplies inventory and placing orders as necessary.
- Facilitated smooth office functioning by scheduling appointments and meetings for supervisors using calendar management tools.
- Supported staff members with various administrative tasks, enabling them to focus on their core responsibilities.
- Provided exceptional service to clients visiting the office, creating a welcoming atmosphere that reflected positively on the company''s image.
- Streamlined office operations by organizing and maintaining filing systems for important documents.
- Collaborated with team members on projects, fostering a productive work environment through effective communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Customer Service
Amazon
08.2016 - 03.2018
- Company Overview: Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Serve as the initial point of contact for customers, providing support via phone, chat, and email channels
- Address a diverse range of customer inquiries, spanning from order and product-related questions to payment concerns and website navigation assistance
- Utilize a suite of tools to navigate Amazon's systems, conduct research, and review solutions, ensuring accurate and timely responses to customer queries
- Demonstrate effective communication skills to convey information clearly and empathetically, fostering positive interactions with customers
- Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence
Education
No Degree - History Education
Paine College
Augusta, GAHigh School Diploma -
Tucker High School
Decatur, GASkills
- Strong Interpersonal Communication
- Proactive Problem Solving
- Exceptional Organizational Skills
- Customer Service Orientation
- Adaptability and Resilience
- Proficiency in Microsoft Office Suite
- Record keeping
- Conflict resolution
- Leadership
- Effective communication
Timeline
Paraprofessional
Dekalb County
08.2018 - Current
Customer Service
Amazon
08.2016 - 03.2018
Assistant Office Clerk/Summer Camp Counselor
Camp Best Friends
06.2009 - 07.2021
High School Diploma -
Tucker High School
No Degree - History Education
Paine College
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