Kimmelia Wiley

Work History

Nicky's Warehouse

Memphis, TN

11.2020 - Current

Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Collaborated with management team to implement new work procedures or policies.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Fostered positive employee relationships through communication, training and development coaching.
Followed staffing strategies to achieve production goals.
Rotated through series of different stations based on team needs.
Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Operated forklifts and overhead cranes to move supplies and finished products.
Offered training and support to keep team members motivated and working toward objectives.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Reviewed completed work to verify consistency, quality and conformance.
Conferred with other supervisors to coordinate operations and activities within or between departments.

Family Dollar Distribution Center

Memphis, TN

07.2017 - 01.2021

Monitored team progress and enforced deadlines.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with management team to implement new work procedures or policies.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Followed staffing strategies to achieve production goals.
Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Operated forklifts and overhead cranes to move supplies and finished products.

Flash Market

West Memphis, AR

03.2013 - 07.2017

Answered customer questions and addressed problems and complaints in person and via phone.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated work to staff, setting priorities and goals.

Independant Choice

Turrell, AR

05.2010 - 04.2014

Transported patients to medical, dental and personal care appointments.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Helped clients with personal needs from exercise to bathing and personal grooming.
Laundered clothing and bedding to prevent infection.
Engaged clients by conversing and participating in activities and hobbies.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Aided with mobility and independence for disabled individuals and continually monitored safety.

Family Dollar

Oakland, CA

07.2007 - 03.2013

Answered customer questions and provided store information.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.