Kimmoy Foster
Pompano Beach
Summary
Results-driven professional with a strong background in customer service and security. Skilled in resolution tracking and product knowledge, with a commitment to teamwork and ensuring safety. Ready to support organizational goals through proactive customer engagement.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Nation benefits
Margate
11.2025 - 12.2025
- Assisted customers in navigating product options and services to enhance their experience.
- Documented customer interactions and resolutions in CRM systems to ensure accurate records.
Security Officer
Kentucky Army National Guard
Fort Lauderdale
10.2024 - 12.2025
- Monitored surveillance systems to detect potential security threats and ensure safety of personnel.
- Responded promptly to emergency situations, coordinating with local law enforcement for effective resolution.
Phlebotomy Technician
Health Care Aide
Margate
12.2024 - 06.2025
- Increased single-stick success and maintained a draw rate of 13 patients per hour by using efficient and painless techniques
- Utilized best practices, including recommending that nervous patients lay down to achieve a 70% reduced instance of fainting
- Conducted patient interviews to gather medical history and assess individual needs for blood collection.
- Ensured compliance with safety regulations while performing phlebotomy procedures.
Opd
Walmart
Fort Lauderdale
12.2022 - 09.2024
- Collaborated with team members to streamline workflows and optimize resource allocation.
Clinical form completion
Boardpath
Pompano Beach
08.2018 - 03.2019
- Conducted thorough reviews of clinical documentation to ensure accuracy and compliance.
- Collaborated with healthcare teams to streamline clinical form completion processes.
- Executed quality assurance processes to maintain high standards in documentation.
Education
Penn Foster College
Scottsdale, AZSkills
- Product knowledge
- CRM documentation
- Resolution tracking
- Law enforcement coordination
- Problem solving
- Customer engagement
- Call center experience
- Strong teamwork
- Staff training
- [Software] CRM system proficiency
- Sample preparation
- Laboratory techniques
Certification
- Phlebotomy
- Security
- Customer service (remote)
Timeline
Customer Service Representative
Nation benefits
11.2025 - 12.2025
Phlebotomy Technician
Health Care Aide
12.2024 - 06.2025
Security Officer
Kentucky Army National Guard
10.2024 - 12.2025
Opd
Walmart
12.2022 - 09.2024
Clinical form completion
Boardpath
08.2018 - 03.2019
Penn Foster College