Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Edwin Pacheco

Arleta,CA

Summary

Dedicated healthcare professional with over six years of experience in patient services, scheduling, authorizations, and administrative leadership. Skilled in multitasking within fast-paced settings, ensuring HIPAA compliance, and fostering patient satisfaction. Seeking a role to leverage expertise in medical terminology, insurance processes, and team coordination while pursuing career advancement.

Overview

10
10
years of professional experience

Work History

Senior Patient Services Representative (PSR) / Float Pool PSR

Cedars-Sinai Hospital
Los Angeles, CA
09.2023 - Current
  • Schedule and reschedule urgent and routine appointments, managing high-volume patient interactions with precision.
  • Handle inbound calls, assist patients with inquiries, and educate on co-pays, deductibles, and co-insurance.
  • Ensure compliance with HIPAA, Conditions of Treatment, and Protected Health Information (PHI) protocols.
  • Collaborate on referral and Transient Ischemic Attack (TIA) programs to streamline patient care processes.
  • Train and onboard new hires, create training binders, and lead deployment team initiatives.
  • Manage shift adjustments, deployments, leave of absence (LOA), sick calls, and rotations via Excel.

Check-Out/Check-In Coordinator / Authorization Coordinator

Orthopedic Surgery Specialists
07.2022 - 11.2023
  • Coordinated urgent and routine exam/appointment scheduling using medical terminology and ICD-10 codes.
  • Multitasked by handling phone calls, assisting patients, and cross-training in scheduling and medical records.
  • Educated patients on financial responsibilities, including co-pays, deductibles, and deposits.
  • Secured authorizations for diagnostic imaging and prepared therapy, imaging referrals, and prescriptions.

Patient Services Representative

RadNet
04.2019 - 07.2022
  • Scheduled routine and urgent diagnostic exams, applying knowledge of medical terminology and ICD-10 coding.
  • Managed patient inquiries, retrieved referrals, and supported check-in/check-out processes.
  • Informed patients about co-pays, deductibles, co-insurance, and deposits for seamless transactions.
  • Cross-trained in scheduling and medical records to provide versatile departmental support.

Mobile Expert / Key Holder

TM Wireless Inc.
Reseda, CA
04.2018 - 08.2019
  • Resolved customer inquiries and complaints promptly, enhancing satisfaction and retention.
  • Exceeded monthly sales quotas and managed operational paperwork and cash reconciliation.
  • Oversaw inventory restocking and daily store operations for efficiency.

Retail Consultant / Lead

Sprint Wireless Inc.
Panorama City, CA
10.2015 - 02.2018
  • Addressed customer needs through effective problem-solving, driving satisfaction.
  • Achieved sales targets, coordinated inventory shipping/receiving, and restocked shelves.
  • Supervised and trained a team of 7–10 employees, ensuring performance excellence.

Education

Bachelor of Arts -

California State University, Dominguez Hills
Carson, CA
08-2017

High School Diploma -

Downtown Magnets High School
Los Angeles, CA
06.2012

Skills

  • Multitasking
  • Time management
  • Organizational expertise
  • Proficient in computer systems
  • Proficient in office equipment
  • Proficient in web-based platforms
  • Expertise in medical insurance
  • Expertise in authorizations
  • Expertise in terminology (ICD-10, HIPAA)
  • Strong team collaboration
  • Independent work capabilities
  • Fast learner
  • Adaptability to dynamic environments

References

  • Melissa Perez, 818-298-4320 Email: melissap@ossburbank.com
  • Brandon Hammond, 818-326-1481, Brandon.Hammond@radnet.com
  • Kimberly Gallardo, 818-853-3082, kimberly.gallardo10@yahoo.com

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Senior Patient Services Representative (PSR) / Float Pool PSR

Cedars-Sinai Hospital
09.2023 - Current

Check-Out/Check-In Coordinator / Authorization Coordinator

Orthopedic Surgery Specialists
07.2022 - 11.2023

Patient Services Representative

RadNet
04.2019 - 07.2022

Mobile Expert / Key Holder

TM Wireless Inc.
04.2018 - 08.2019

Retail Consultant / Lead

Sprint Wireless Inc.
10.2015 - 02.2018

Bachelor of Arts -

California State University, Dominguez Hills

High School Diploma -

Downtown Magnets High School

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