Kimneisha Jones
Orlando,FL
Summary
Dedicated Registered pharmacy technician, with over 10 years of experience safely processing prescription medications under the supervision of a pharmacist. Proficient in pharmacy operations, prior authorization, data entry, and insurance billing. Strong customer service communicator, who collaborates effectively with healthcare professionals to ensure optimal patient care and pharmacy efficiency.
Overview
14
14
years of professional experience
Work History
Escalation Team Member
IntouchCX
07.2022 - Current
- Conducted outbound calls to members requesting a supervisor response from an escalated issue not resolved during initial interaction.
- Assisted over 100 members weekly via phone and chat providing product education as a subject matter expert.
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Maintained comprehensive knowledge of company products, services, and policies to provide accurate information to customers during escalations.
Pharmacy Technician
AllianceRX
05.2019 - 01.2022
- Coordinated verification and filling of more than 100daily prescriptions in high-volume Specialty pharmacy. Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Medical Office Administrative
Family Physicians Group
01.2018 - 05.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintaining the upkeep and record keeping of files in compliance.
- Analyzed and documented reports via Microsoft Excel, Word, and spread sheets.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Answered phone calls and messages for the physician group. Scheduling 50-200 appointment per week and handling patient inquiries.
Pharmacy Tech
DaVita Rx
02.2014 - 12.2017
- Produced outbound calls to healthcare providers to verify the accuracy of the prescription if not legible or missing prescription details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers regarding medication orders and refills.
- Calculated dosage, filled prescriptions orders, and prepared prescription labels ensuring accuracy and compliance with pharmacy regulations and standards.
- Scanned and processed patients prescriptions into the database for pharmacist review.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume Specialty pharmacy environment.
Pharmacy Technician
Walgreens
01.2011 - 01.2014
- Processed new orders and refills medication orders.
- Inputted members insurance information into the database.
- Efficiently responded to incoming member inquiries via phone, delivering excellent customer service and promptly escalating any issues, ensuring first-call resolution to minimize delays.
- Answered over 75 calls a day assisting members while staying in adherence ensuring 1st call resolution.
Education
Certificate -
Registered Pharmacy Technician
Orlando, FL10.2014
Diploma -
Maynard Evans High School
Orlando, FL05.2007
Skills
- 10 years pharmacy/Healthcare experience
- Salesforce and Rx Connect software experience
- Data Entry, scanning, and imaging
- Hardware troubleshooting
- Type 35 wpm Microsoft Excel, word, office and teams
- Medical terminology knowledge
- Professional telephone demeanor
- De-Escalation Techniques
Timeline
Escalation Team Member
IntouchCX
07.2022 - Current
Pharmacy Technician
AllianceRX
05.2019 - 01.2022
Medical Office Administrative
Family Physicians Group
01.2018 - 05.2019
Pharmacy Tech
DaVita Rx
02.2014 - 12.2017
Pharmacy Technician
Walgreens
01.2011 - 01.2014
Certificate -
Registered Pharmacy Technician
Diploma -
Maynard Evans High School
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