Kimo Kendrick
Buena Park,CA
Summary
Quality-focused business manager with over 15 years of experience in business development, sales, marketing, and financial management. Proven track record of improving customer service performance from 72% to 91% and boosting sales growth portfolios by 22%, while overseeing teams up to 100. My expertise in business development, sales, and marketing have enabled me to successfully reduce operational cost, increase profit margins and achieve organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
President/CEO
KLK Enterprises, LLC
Buena Park
01.2020 - Current
- Implemented cost-cutting measures to optimize employee turnover and boost workplace morale, resulting in increased profits.
- Managed personnel issues, including recruitment, hiring, training, performance evaluation, and termination.
- Negotiated high-value contracts and partnerships to expand market presence.
Supervisor, Area Manager
Contemporary Service Corporation
Los Angeles, California
07.2017 - Current
- Maintained exceptional client relationships throughout a rapid-paced work environment, providing a 'Gameday Fan Experience'.
- Provided guidance and safety initiatives to staff regarding job duties and responsibilities while delivering a world-class guest experience.
- Oversaw premier, premium guest suites at various venues, including SoFi Stadium, the Rose Bowl, BMO Stadium, and the Los Angeles Memorial Coliseum.
Long Term Substitute Teacher
Teachers on Reserve
Glendale, United States
03.2017 - Current
- Implemented engaging lesson plans in absence of regular teacher, resulting in 45% boost in student participation and 20% increase in test scores.
- Instructed students on various topics, including English language arts, math, science, social studies, and technology.
- Collaborated with other educators to develop and enhance instructional strategies for maximum student achievement.
College/Career Program Manager
Hartford Public Schools OTM
08.2012 - 08.2017
- Provided mentorship to a diverse group of 150+ middle and high school students, fostering their development in areas such as sales, marketing, training, and time management.
- Designed and executed an extensive year-long internship program including job placements, professional development, and ethical compliance guidelines.
- Structured and managed a highly effective college placement program, achieving 100% student acceptances to four-year colleges.
Regional Account Executive Manager
Bank of America/Countrywide Home Loans
El Segundo, California
01.2004 - 08.2009
- Originated and managed a 10.5 million monthly regional mortgage sales portfolio for 175 Countrywide Home Loan Business Clients.
- Directed client loan programs while overseeing daily interest rate coordination for pricing updates, along with discount points, loan origination guidance, and rate-lock fee management.
- Conducted cost analysis comparison to identify opportunities in the sales industry and emerging markets.
- Drove an impressive rise of 19% in client approval satisfaction over a period of 12 months, leading to a substantial increase of 22% in sales production.
Branch Manager, Sales/Operations Supervisor
Kinecta Federal Credit Union
Manhattan Beach
01.1998 - 06.2003
- Managed a 4.5 million financial service branch. Developed and implemented an ongoing comprehensive cross-training program, which significantly reduced the department's errors and omissions transactions.
- Achieved a 34% drop in employee turnover rate during a one-year duration.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Education
B.S. Business Administration -
West Virginia State University
Certified Credit Union Executive -
Pomona College, Western CUNA Management School
Skills
- Regulatory Compliance
- Staff Management
- Revenue Growth
- Product Development
- Brand Management
- Profitability Optimization
Affiliations
Parliamentarian- West Virginia State University National Alumni Executive Board
President-WVSU Alumni Chapter, Los Angeles
Accomplishments
- Glover Smiley 110% Award- West Virginia State University National Alumni 2019, 2023
- President's Circle Award - Bank of America 2004,2005
Certification
- 30 Day Substitute Teaching Permit, California Commission on Teacher Credentialing
Languages
Japanese
Limited
Spanish
Limited
Timeline
President/CEO
KLK Enterprises, LLC
01.2020 - Current
Supervisor, Area Manager
Contemporary Service Corporation
07.2017 - Current
Long Term Substitute Teacher
Teachers on Reserve
03.2017 - Current
College/Career Program Manager
Hartford Public Schools OTM
08.2012 - 08.2017
Regional Account Executive Manager
Bank of America/Countrywide Home Loans
01.2004 - 08.2009
Branch Manager, Sales/Operations Supervisor
Kinecta Federal Credit Union
01.1998 - 06.2003
B.S. Business Administration -
West Virginia State University
Certified Credit Union Executive -
Pomona College, Western CUNA Management School
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