Open To Work
Kimona Garwood-Wilson
Rosedale,MD
Summary
Detail-oriented professional with experience in elderly care and customer service. Proficient in conflict resolution and record keeping, fostering positive relationships to enhance client well-being and satisfaction.
Overview
2021
2021
years of professional experience
Work History
Elderly Caretaker
At Your Home Healthcare
Timonium , Maryland
2019.01 - 2021.01
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with medication management and reminders for clients.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Maintained a clean and safe environment in the home setting.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
Cashier Team Lead
Island Quizine
Baltimore, Maryland
2015.01 - 2019.01
- Trained new cashiers on register operations and customer service techniques.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Teacher's Assistant
Board of Child Care of the United Methodist Church
Baltimore, Maryland
2015 - 2016.06
- Assisted teachers with classroom management and student engagement activities.
- Supported individual student learning through personalized guidance and encouragement.
- Organized classroom materials and resources for effective lesson delivery.
- Implemented behavior management strategies to promote a positive learning environment.
- Participated in staff meetings to discuss student needs and program improvements.
- Helped prepare instructional materials for various educational activities and projects.
- Monitored student behavior during activities to ensure safety and compliance.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
Assistant Manager
PSECU
Shippensburg, Pennsylvania
2014.01 - 2015.05
- Assisted in managing daily operations and staff scheduling.
- Resolved customer inquiries and complaints in a timely manner.
- Open bank Accounts
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Clerical Assistant
University Of The West Indies Open Campus
Kingston , Jamaica
2009.01 - 2013.04
- Assisted in managing student records and maintaining confidential information.
- Processed incoming correspondence and directed inquiries to appropriate staff members.
- Supported office operations by organizing files and maintaining office supplies inventory.
- Prepared documentation for student admissions and registration processes efficiently.
- Collaborated with team members to enhance workflow efficiency and office procedures.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
Master of Arts - Special Education
Shippensburg University of Pennsylvania
Shippensburg, PA2023-07
Skills
- Medication management
- Elderly engagement
- Emotional support
- Record keeping
- Conflict resolution
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$0/hr - $1000/hrTimeline
Elderly Caretaker
At Your Home Healthcare
2019.01 - 2021.01
Cashier Team Lead
Island Quizine
2015.01 - 2019.01
Assistant Manager
PSECU
2014.01 - 2015.05
Clerical Assistant
University Of The West Indies Open Campus
2009.01 - 2013.04
Teacher's Assistant
Board of Child Care of the United Methodist Church
2015 - 2016.06
Master of Arts - Special Education
Shippensburg University of Pennsylvania