Kimone Reid
Miami Beach,FL
Summary
Enthusiastic and reliable professional providing excellent customer service and creating welcoming experiences for clients. Detail oriented with a wide range expertise in Mass communication. Maintains focus and positive attitude in high volume environments. Experienced and personable professional with proven track record of providing exceptional customer service, with welcoming atmosphere for guests. Proficient in maintaining strong communication and organizational skills, along with the ability to effectively multitask in a fast-paced environment. Skilled in managing operations and arrangements with mass groups, along with resolving customer inquiries and issues promptly and efficiently. A Detailed oriented proactive team player, who thrives in collaborative settings and is dedicated to ensuring memorable guest experiences at all times.
Overview
9
9
years of professional experience
Work History
Hostess
STK Restaurant
Miami Beach, FL
05.2024 - 08.2024
- Worked with different POS sytems for daily
- Worked with Open Table Program for daily Floorplan.
- Front Desk Representative.
- Balancing responsibilities such as in person reservations, greeting guests, seating and updating reservation log simultaneously.
- Greeted customers gracefully upon arrival; providing friendly and warm dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean welcoming environment, ensuring the comfort of guest throughout their visit.
- Communicated with guest by phone concerning reservations, special request and updates.
- Worked with front of house staff, to arrange the most comfortable and appropriate seating availability. Adjusted and rearranged seating to accommodate for special request.
- Completed full schedule double shifts, both opening and closing.
- Answered phone calls to assist with reservations and inquiries, providing a helpful and professional demeanor.
- Managed restaurant waitlist efficiently, utilizing seating rotation and coordinating with servers to accommodate guests.
- Greeted and seated guests promptly, ensuring a positive first impression and excellent customer service.
Server
Asian Caribbean Cuisine
South Miami
02.2023 - 12.2023
- Gracefully greeted customers and walked them to their designated tables. Maintained polite conversations to create welcoming experience.
- Served food and beverages promptly with focused attention to customers needs.
- Worked with POS systems and hand-held tablets to place orders, manage bills, input receipts and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygienic standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation and outcome.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-In business.
- Answered customers questions recommended items and recorded order information.
- Politely assisted customers with information about company policy and expected experience.
- Took and delivered accurate orders to ensure customer satisfaction and uphold quality standards.
Seamstress and Wardrobe
Nordstrom
Coral Gables, FL
03.2022 - 08.2022
- Professionally carried out daily sewing duties by order.
- Assisted customers with fitting and defining choice of preferred style.
- Altered garments as requested and prepared them for occasions.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Followed sewing instructions and inspected quality of finished goods to exceed customer expectations.
- Worked in Fitting and Alterations.
- Operated different sewing machines
- Completed task promptly but with precision.
- Determined appropriate repair solutions based on garment damage to employ proper tools or equipment.
- Proficient in operating industrial sewing machines, sergers, and other equipment to ensure precise stitching and high-quality construction
- Knowledgeable in a variety of fabric types, garment construction techniques, and alterations to achieve desired fit and style
- Experienced in interpreting and implementing costume designs, sketches, and patterns to bring creative visions to life on screen or stage
- Worked with customers and Professional team to ensure productivity.
Industrial Seamstress
Slate Solutions Body Armour
Davie, FL
02.2021 - 09.2021
- Operated as seamstress for Military Armour with Private and Government institutions.
- Ability to work on a variety of heavy duty industrial machinery.
- Measured, Aligned and Constructed Protective Armour garments with specified and precise dimensions.
- Drafted designs and patterns for original garments.
- Quality Maintenance
- Created accurate estimates based on expected materials and time requirements.
- Drew patterns, cut fabric pieces assembled, and sewed to create wearable garment.
- Worked as Team for high professional order.
Seamstress/Wardrobe Cordinator
Carnival Cruiselines
Doral, FL
08.2015 - 04.2020
- Worked as Head seamstress
- Worked with a high number of people to arrange for entertainment voyages.
- Demonstrated expertise in garment construction, alterations, and repairs, ensuring high-quality workmanship and attention to detail.
- Managed wardrobe inventory, tracking and organizing costumes and clothing for theatrical productions and events.
- Collaborated with designers, directors, and performers to bring their creative visions to life through custom garments and costumes.
- Created Sample for projects and Shows.
- Oversaw fitting sessions and alterations to ensure proper fit and comfort for all performers and participants.
- Work and Travel programs with Entertainment Department and various Team members.
- Performed as head-seamstress to oversee and complete operations and shows.
- Traveled overseas to work alongside other team members.
- Maintained a clean and organized work environment, including sewing equipment, supplies, and costume storage areas.
- Read sketches and patterns to make sample work or on stage outfits.
- Remade outfits with precision to given sample.
- Maintained team operations and completed given task efficiently and with efficacy.
Education
Fashion Apparel
American Intercontinental University
Weston FloridaNo Degree - Fashion Apparel
American Intercontinental University
Weston FloridaSkills
- Professional Seamstress
- Machine Operations
- Customer Service Proficiency
- Effective multitasking
- Phone etiquette
Websites
Timeline
Hostess
STK Restaurant
05.2024 - 08.2024
Server
Asian Caribbean Cuisine
02.2023 - 12.2023
Seamstress and Wardrobe
Nordstrom
03.2022 - 08.2022
Industrial Seamstress
Slate Solutions Body Armour
02.2021 - 09.2021
Seamstress/Wardrobe Cordinator
Carnival Cruiselines
08.2015 - 04.2020
Fashion Apparel
American Intercontinental University
No Degree - Fashion Apparel
American Intercontinental University