Jasmine Malone
Sacramento,CA
Summary
Dynamic and results-driven professional with extensive customer service expertise honed at Taco Bell. Proven ability to enhance guest relations and manage POS transactions effectively. Recognized for training staff and resolving conflicts, ensuring high-quality service delivery. Committed to fostering positive customer experiences while maintaining operational efficiency.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Food service professional prepared to deliver high-quality service and enhance dining experience. Proven history of maintaining impeccable standards of cleanliness and organization, ensuring customer satisfaction. Reliable team player known for adaptability and strong focus on achieving results. Expertise in beverage preparation and customer interaction.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Hostess
Fixins Soul Kitchen
Sacramento, United States
11.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- collaborated with server and kitchen staff to ensure smooth communication and timely service
- Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections
- Assisted in coordinating reservations and managing seating arrangements for large parties or special events
- Handled cash transactions accurately while adhering to established cash handling procedures
- Supported the overall operations of the restaurant by performing various tasks as needed
Pre Sales Representative
CarShield
Saint Peters, United States
08.2023 - 09.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to track leads, manage customer information, and follow up on sales opportunities
- Implemented proactive outbound calling strategies to generate new leads and expand the customer base
- Maintained detailed records of all interactions with customers including call logs, emails, and notes for future reference
- Participated in ongoing training sessions to enhance product knowledge, improve selling skills, and stay updated on industry trends
Team Member
Chick-fil-A
Elk Grove, United States
04.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Food and Beverage Attendant
Sky River Casino
Elk Grove, United States
12.2022 - 05.2023
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Hostess
Rio City Cafe
Sacramento, United States
01.2022 - 05.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
Shift Leader
KFC/AW
West Sacramento, United States
11.2020 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Walmart
West Sacramento, United States
05.2020 - 07.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Manager
Taco Bell
West Sacramento, United States
09.2019 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Encina Prepatory High School
Sacramento, United States 05.2001 -
Skills
Customer service expertise
Proficient typing skills
Experienced in software utilization
Experienced English communicator
Strength and stamina
Proficient in retail sales
Effective shift oversight
Skilled in meeting deadlines
Skilled in managing POS transactions
Food preparation expertise
Youth engagement experience
Culinary skills
Experienced in cash reconciliation
Customer transaction management
Pet care management
In-home childcare
Animal care experience
Product replenishment
Professional development
Food handling proficiency
Guest relations expertise
Responsible caregiver
Professional phone communication
Customer service management in restaurants
Experience in inventory and staff management
Professional cleaning expertise
Proficient in sanitation practices
Proficient in serving customers
Hospitality experience
Childcare experience
Leadership in project management
Sanitation compliance experience
Pet care
Proficient in food preparation
Proficient in customer service
Skilled in guest management
Experience in catering events
Early childhood education
Table maintenance assistance
Cocktail preparation skills
Grammar Experience
Conflict management
Management oversight skills
Effective multitasking
Complaint handling
Certification
ServSafe
Timeline
ServSafe
02-2028
Hostess
Fixins Soul Kitchen
11.2024 - Current
Pre Sales Representative
CarShield
08.2023 - 09.2024
Team Member
Chick-fil-A
04.2023 - 06.2023
Food and Beverage Attendant
Sky River Casino
12.2022 - 05.2023
Hostess
Rio City Cafe
01.2022 - 05.2022
Shift Leader
KFC/AW
11.2020 - 12.2021
Sales Associate
Walmart
05.2020 - 07.2020
Manager
Taco Bell
09.2019 - 07.2020
High School Diploma -
Encina Prepatory High School
05.2001 -