Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Malone

Sacramento,CA

Summary

Dynamic and results-driven professional with extensive customer service expertise honed at Taco Bell. Proven ability to enhance guest relations and manage POS transactions effectively. Recognized for training staff and resolving conflicts, ensuring high-quality service delivery. Committed to fostering positive customer experiences while maintaining operational efficiency.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Food service professional prepared to deliver high-quality service and enhance dining experience. Proven history of maintaining impeccable standards of cleanliness and organization, ensuring customer satisfaction. Reliable team player known for adaptability and strong focus on achieving results. Expertise in beverage preparation and customer interaction.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Hostess

Fixins Soul Kitchen
11.2024 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • collaborated with server and kitchen staff to ensure smooth communication and timely service
  • Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections
  • Assisted in coordinating reservations and managing seating arrangements for large parties or special events
  • Handled cash transactions accurately while adhering to established cash handling procedures
  • Supported the overall operations of the restaurant by performing various tasks as needed

Pre Sales Representative

CarShield
08.2023 - 09.2024
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to track leads, manage customer information, and follow up on sales opportunities
  • Implemented proactive outbound calling strategies to generate new leads and expand the customer base
  • Maintained detailed records of all interactions with customers including call logs, emails, and notes for future reference
  • Participated in ongoing training sessions to enhance product knowledge, improve selling skills, and stay updated on industry trends

Team Member

Chick-fil-A
04.2023 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Food and Beverage Attendant

Sky River Casino
12.2022 - 05.2023
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.

Hostess

Rio City Cafe
01.2022 - 05.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Shift Leader

KFC/AW
11.2020 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Sales Associate

Walmart
05.2020 - 07.2020
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.

Manager

Taco Bell
09.2019 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Encina Prepatory High School
Sacramento, United States
05.2001 -

Skills

Customer service expertise

Certification

ServSafe

Timeline

ServSafe

02-2028

Hostess

Fixins Soul Kitchen
11.2024 - Current

Pre Sales Representative

CarShield
08.2023 - 09.2024

Team Member

Chick-fil-A
04.2023 - 06.2023

Food and Beverage Attendant

Sky River Casino
12.2022 - 05.2023

Hostess

Rio City Cafe
01.2022 - 05.2022

Shift Leader

KFC/AW
11.2020 - 12.2021

Sales Associate

Walmart
05.2020 - 07.2020

Manager

Taco Bell
09.2019 - 07.2020

High School Diploma -

Encina Prepatory High School
05.2001 -

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Jasmine Malone