Kimoy Desnoes
Houston,TX
Summary
Experienced NDC Phlebotomist 1 with comprehensive expertise in Blood Bank Operations. Exceptional work ethic and adaptability, capable of excelling in any shift or team environment. Drove outstanding results at South Texas Blood and Tissue, maintaining a remarkable 98 percent stick rate for both Whole Blood and Trima. Additionally, functioned as an accomplished Apheresis Team Leader, guiding field training for newly trained Whole Blood technicians and Trima Operators.
Overview
10
10
years of professional experience
Work History
Apheresis Mobile Team Leader
South Texas Blood & Tissue
San Antonio , TX
09.2022 - 04.2024
- Train, mentor and motivate employees to maximize team productivity.
- Build strong operational teams to meet process and production demands.
- Oversee implementation of procedures, goals and objectives within operations.
- Engage employees to create safe, energetic work environment through feedback and recognition.
- Build and develop employee talent to drive engagement, resulting in advancement within company.
- Maintain positive working relationship with fellow staff and management.
- Oversee quality control to identify inconsistencies and malfunctions.
- Manage departmental inventory and supply ordering.
Donor Care Specialist
South Texas Blood & Tissue
San Antonio, TX
10.2020 - 09.2022
- Deliver quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Locate veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identify patients using proper procedures prior to specimen collection.
- Maintain fully-stocked phlebotomy cart, carrier and station.
- Prepare and packaged specimens for courier transport.
- Centrifuge blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promote blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observe patient for unusual reactions or events to take appropriate action under established guidelines.
- Uphold donor confidentiality throughout intake and collection process.
- Follow laboratory guidelines for handling biological specimens.
- Clean and calibrate laboratory equipment.
- Supervise or instruct new technicians on laboratory protocols.
- Screen prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Maintain safe work environment by wearing personal protective equipment.
Selling Supervisor
Victoria's Secret & PINK
San Antonio, TX
08.2016 - 10.2020
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Merchandising Team Lead
Victoria's Secret & PINK
San Antonio , TX
12.2014 - 08.2016
- Tracked product and supply inventories and reported findings to supervisors.
- Replenished inventory with focus on addressing customer needs.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
- Palletized products for shipping or transfer to sales floor.
- Performed daily inventory cycle counts and assisted with full audits.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Tracked claims by processing damaged goods.
- Maintained and processed shipments by developing and posting delivery schedules.
Merchandising Associate
Victoria's Secret & PINK
San Antonio, TX
04.2014 - 12.2014
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Bachelor of Science - Biology
Texas A&M University
San Antonio, TXSome College (No Degree) - Phlebotomy
Texas School Of Phlebotomy
San Antonio Skills
- Donor Screening
- Good Work Ethic
- Microsoft Office
- Critical Thinking
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Customer Service
- Flexible Schedule
Timeline
Apheresis Mobile Team Leader
South Texas Blood & Tissue
09.2022 - 04.2024
Donor Care Specialist
South Texas Blood & Tissue
10.2020 - 09.2022
Selling Supervisor
Victoria's Secret & PINK
08.2016 - 10.2020
Merchandising Team Lead
Victoria's Secret & PINK
12.2014 - 08.2016
Merchandising Associate
Victoria's Secret & PINK
04.2014 - 12.2014
Bachelor of Science - Biology
Texas A&M University
Some College (No Degree) - Phlebotomy
Texas School Of Phlebotomy
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