Michelle Perez

supervise staff draw blood from donors register and screen data entry schedule donors

• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Managed conflicts with team effectively, promoting positive work environment conducive to productivity and growth.
• Assisted in training and onboarding new phlebotomists.

• Received, recorded and filed medical payments by check, cash, and credit card.
• Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
• Registered patients and completed associated paperwork for accurate records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
• Stocked phlebotomy cart or carrier with appropriate supplies.

• Followed up with patients to make sure qualify for program care givers are compatible
• Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement efforts.
• Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.