Kim Reybhel Pascual
Moreno Valley,California
Summary
Seeking a job position in Marketing or any business management department, where I can be able to use my knowledge, skills, and experience as a marketing graduate and as an E-commerce officer to be able to produce an efficient and successful result in contributions to the success of the company goal.
Overview
3
3
years of professional experience
Work History
E-commerce Sales Officer
TCL Sun Inc.
Ermita, Manila, Metro Manila
12.2022 - 04.2023
- Responsible for the delivery of revenue and performance targets for the company’s business in the ecommerce channel.
- Serve as a key contact for Lazada PH and Shopee PH related activity and lead daily operations of the business to maintain profitability, sales growth, and customer satisfaction.
- Responsible for the business planning, budget management and control, provide good level of stock and replenishment to Supply Chain.
- Responsible for managing E-commerce team on their day to day task.
Customer Service Associate
TCL Sun Inc.
Ermita, Manila, Metro Manila
03.2022 - 12.2022
- Responds to customer inquiries on different platforms (Lazada, Shopee, Facebook)
- Process, manages, and monitors online orders.
- Coordinates with different departments regarding E-commerce concerns.
- Assists E-commerce operators on day to day task.
Customer Care Officer
Moldex Land Inc.
Quezon City, Metro Manila
11.2019 - 05.2020
- Manage Buyer's inquiries through phone call, email, and walk-ins.
- Monitors, processes of buyers concern, billings, and property documents of the buyers.
- Coordinates with the sales team about follow-up concerns by the buyer for a certain ongoing transaction of purchase.
- Coordinates with the after-sales team, regarding with the documents requested by a buyer. (e.g. Land Title, Transfer of rights)
- Brainstorming with the after-sales team on how to manage cases that are still on-hold for a long period of time.
Education
Bachelor of Science - Marketing Management
University of Santo Tomas
España Blvd, Sampaloc, Manila, 1008 Metro Manila, 07-2019
High School Diploma -
St. Paul University
Salangan, San Miguel, Philippines03-2015
MBA - International Business Management
California Trinity School of Business
2333 Beverly Blvd, Los Angeles, CA 90057Skills
- Reporting and documentation
- Product Management
- Organizational Skills
- Teamwork and Collaboration
- Interpersonal Skills
- Analytical Skills
- Interpersonal Communication
- Data Entry
- Retail sales customer service
- Microsoft Office Suite
- Administrative Support
Timeline
E-commerce Sales Officer
TCL Sun Inc.
12.2022 - 04.2023
Customer Service Associate
TCL Sun Inc.
03.2022 - 12.2022
Customer Care Officer
Moldex Land Inc.
11.2019 - 05.2020
Bachelor of Science - Marketing Management
University of Santo Tomas
High School Diploma -
St. Paul University
MBA - International Business Management
California Trinity School of Business
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