Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Sue Lew

Senior Sale Assistant/ Order Processing
BROOKLYN,NY

Summary

Detail-oriented Customer Support Specialist with a strong background in order coordination and fulfillment. Delivered consistent customer satisfaction through accurate reporting, timely communication, and effective issue resolution. Focused on enhancing order processing efficiency and maintaining organized inventory records.

Detail-oriented sales support professional with 20+ years of experience in order processing and account coordination. Skilled in monitoring shipments, resolving delivery issues, and maintaining accurate reports and records. Trusted for clear communication, dependable support, and smooth coordination across internal teams and customers.

Overview

2
2
Languages
24
24
years of professional experience

Work History

Senior Sales Assistant/ Order Processing

Studio Ray LLC
06.2007 - Current
  • Process customer orders accurately and efficiently, ensure all details are complete and correct.
  • Monitored order status and coordinated timely deliveries to meet customer expectations.
  • Monitor order status and coordinate deliveries.
  • Prepared selling reports documentation; maintained organized records and consistent data accuracy.
  • Provide support and respond to customer inquiries.
  • Coordinated with production team to resolve issues, facilitating smooth delivery and enhancing customer satisfaction.
  • Supported sales staff scheduling, correspondence, and priority account coordination.
  • Communicate with order booking in overseas and internal departments to address and resolve issues.

Human Resources Assistant

Mohegan Sun Casino
02.2003 - 06.2007
  • Managed onboarding workflows, ensuring accurate new-hire paperwork and facilitating timely access to badges and system setup.
  • Processed benefits changes, leave requests, and employment verifications with precision.
  • Coordinated employee records, maintaining confidential files and HRIS data integrity.
  • Resolved employee inquiries regarding payroll, benefits, and personnel procedures, enhancing employee understanding and satisfaction.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Facilitated communication by answering and transferring office phone calls.
  • Monitored employee attendance, including hours worked and absences.
  • Record vacation days, sick leave, and other time - off requests.

Education

Bachelor of Arts - Production Management

Fashion Institute of Technology
New York, NY
05.2001 -

Skills

Sales support

Attention to detail

Customer relations

Problem-solving

Reliable and responsible

Timeline

Senior Sales Assistant/ Order Processing

Studio Ray LLC
06.2007 - Current

Human Resources Assistant

Mohegan Sun Casino
02.2003 - 06.2007

Bachelor of Arts - Production Management

Fashion Institute of Technology
05.2001 -

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Kim Sue LewSenior Sale Assistant/ Order Processing