James E. McField
Red Oak
Summary
Motivated, determined, and versatile customer service representative with a willingness to learn. Has experience in warehouse production, and office clerical. Great computer skills and telephone etiquette. Empathetic with extensive background in conflict resolution, and customer care. Customer service professional seeking an entry level or management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Professional with extensive experience in order processing and team leadership. Known for optimizing operations and improving efficiency. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Order Processing Team Lead
KeHE Texas Warehouse
Dallas, TX
12.2021 - Current
- Oversaw daily order processing operations to ensure timely fulfillment and accuracy.
- Trained and mentored team members on best practices in order management systems.
- Developed and implemented process improvements to enhance workflow efficiency.
- Collaborated with cross-functional teams to resolve order discrepancies proactively.
- Managed inventory control processes, ensuring stock levels aligned with demand forecasts.
- Analyzed processing data to identify trends and areas for performance enhancement.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Led weekly team meetings to discuss performance metrics and address operational challenges.
Production/ Customer Service Supervisor
Office Depot Distribution Center
Grapevine, TX
03.2016 - 02.2018
- Responded resourcefully to customer requests and concerns.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Entered orders into an computer database system.
- Adhered to all company policies procedures and safety standards.
- Executed multiple projects efficiently.
- Completed first reports of freight damage claims and worked closely with the Claims Department through the entire process.
- Developed Safety training for new hires, held opportunity-based injury prevention sessions, and annual refresher courses.
ASSEMBLY LINE TEAM LEAD/MATERIAL HANDLER TEAM LEAD
Nissan North America Inc.
Canton, MS
10.2015 - 12.2015
- Assembled components and sub-components, which included manual or automated operation of machinery & tools and other assembly line duties as needed.
- Organized, received, and stocked parts throughout campus warehouses in accordance with the policy of safety, efficiency, and operating procedures.
- Reported defective materials or questionable conditions to the department supervisor.
- Maintained the shipment of goods produced, in addition to receiving supplies to be used in the production
- of goods designated for sale to our customer base.
- Maintained the daily Missed Task report to identify root causes of missed jobs and implementing
- preventatives measures.
- Provided guidance of job tasks to new associates as needed.
- Developed training programs to elevate team performance and ensure compliance with safety standards.
- Led cross-functional teams to enhance production efficiency and streamline operations.
Customer Service Representative
Xerox
Madison, MS
02.2012 - 09.2013
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
- Learned, referenced and applied product knowledge information.
- Answered average of 75-90 calls per day, addressing customer inquiries, solving problems and providing new product information.
- Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
- Set up and explained new membership contracts.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
Office Clerk/ Facilities Lead
Jackson State University
Jackson, MS
12.2010 - 01.2012
- Served as a floater for wherever I was needed.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisted with correspondence, reports and special projects.
- Worked independently and under guidance to master general clerical tasks.
- Maintained the reception area and ensured its appearance was within company standards.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Performed routine inspections of all buildings and grounds to insure proper repair and appearance.
- Monitored and controlled inventory integrity.
- Researched inventory discrepancies and making necessary corrections.
- Documented and discarded aged & damaged product.
- Received In-house certification for Deep Reach, Forklift, Pallet Jack, Cherry Picker and Dock Stopper.
- Maneuvered a forklift and pallet jack through limited space areas.
Education
NON DEGREE SEEKING PROGRAMS: BUSINESS ADMINISTRATION -
Holmes Community College
Ridgeland, MS2010
Skills
- Excellent team building skills
- Quality Assurance
- Warehouse safety enforcer
- Training
- Exceptional communication skills (Written and Verbal)
- Quick learner
- Material Handling
- Inventory Control
- OSHA Certified
- Forklift Certified
- Call center
Warehouse Related Skills
Customer Service Skills
- Multi-line phone talent
- Administrative support
- Data entry
- Business correspondence
- Delivering files
- 50 WPM typing speed
- Proficient in Microsoft Office, PowerPoint & Excel
- Leadership Experience
- Order fulfillment
- Documentation management
- Strong leadership
- Order picking
- Sales support
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 50 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ForkLift Operator, Kehe - December2020
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Timeline
Order Processing Team Lead
KeHE Texas Warehouse
12.2021 - Current
Production/ Customer Service Supervisor
Office Depot Distribution Center
03.2016 - 02.2018
ASSEMBLY LINE TEAM LEAD/MATERIAL HANDLER TEAM LEAD
Nissan North America Inc.
10.2015 - 12.2015
Customer Service Representative
Xerox
02.2012 - 09.2013
Office Clerk/ Facilities Lead
Jackson State University
12.2010 - 01.2012
NON DEGREE SEEKING PROGRAMS: BUSINESS ADMINISTRATION -
Holmes Community College