Kimvi Phan
Cypress
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Floral Designer
Bloomsake
07.2024 - 08.2025
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Social Media Manager
Bloomsake
07.2024 - 08.2025
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
Retail Sales Associate
Simply Southern
03.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Cashier
Dry Clean Super Center
07.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
Barista
Happy Lemon
05.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on boba drink offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate of Science - Dental Hygiene
Pima Medical Institute
Houston, TX04-2020
High School Diploma -
Harmony School Of Discovery
Houston, TX05-2015
Associate of Science - Veterinary Technician
Pima Medical Institute
Houston, TX05-2022
Skills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Creative merchandising and display
- Flower arranging
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Customer service
- Problem-solving
- Customer engagement
- Reliability and punctuality
- Relationship building
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Floral Designer
Bloomsake
07.2024 - 08.2025
Social Media Manager
Bloomsake
07.2024 - 08.2025
Retail Sales Associate
Simply Southern
03.2024 - 07.2024
Cashier
Dry Clean Super Center
07.2023 - 02.2024
Barista
Happy Lemon
05.2022 - 02.2023
Associate of Science - Dental Hygiene
Pima Medical Institute
High School Diploma -
Harmony School Of Discovery
Associate of Science - Veterinary Technician
Pima Medical Institute
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