Kim Y. Murphy
Eligibility Specialist/Case Manager
Henderson,KY
Summary
Reliable, passionate team player with strong organizational skills seeks a challenging position to utilize demonstrated experience, multi-tasking skills, education and training in the fields of healthcare, business or marketing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eligibility Specialist/Case Manager
Maximus
02.2023 - Current
- Handle inbound calls from Indiana Medicaid, SNAP and TANF applicants and recipients.
- Develop extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolve discrepancies with client applications to verify eligibility.
- Process documents for accuracy and compliance with Indiana state policies.
Patient Services Coordinator
Cordant Health Solutions
07.2021 - 01.2023
- Liaison between patients and providers in outpatient Medication Assisted Treatment program for individuals dealing with opioid abuse/substance use disorder.
- Daily receipt and distribution of pre-packaged narcotic prescriptions to patients.
- Verified patients' insurance eligibility, benefits coverage and collected co-payments to facilitate registration process.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
Peer Support Specialist
River Valley Behavioral Health
03.2021 - 07.2021
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with clients in a 28-day in-patient treatment program.
- Built relationships with clients by using active listening, motivational interviewing and dynamic communication skills.
- Participated in staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Conducted groups on various topics related to recovery, self-care and relapse prevention.
- Transported clients to appointments and 12-Step meetings.
House Monitor/Case Manager
New Creation Grace Home
07.2018 - 12.2021
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Participated in community events to promote services and engage with public.
Patient Service Representative
Community Health Centers Of Western Kentucky
11.2018 - 03.2021
- Managed patient registration process in a busy, fast-paced multiple-provider office, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility, including Medicare and Medicaid.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained confidential patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Education
Bachelor of Science - Communications And Marketing
Murray State University
Murray, KYAssociate of Science - Respiratory Care
Jefferson Community And Technical College
Louisville, KYMaster of Arts - Addiction Studies
University of The Cumberlands
Williamsburg, KY12.2024
Skills
- Exceptional Interpersonal Skills
- Strong Attention to Detail
- Excellent Time Management
- Customer Service Oriented
- Medical Office/Billing Procedures
- Medical Terminology
- Computer Proficiency
- Industry Knowledge
Certification
Kentucky Adult Peer Support Specialist Certification
American Assn of Christian Counselors Mental Health Coach First Responder Certification
CPR, AED, and First Aid Certification
Timeline
Eligibility Specialist/Case Manager
Maximus
02.2023 - Current
Patient Services Coordinator
Cordant Health Solutions
07.2021 - 01.2023
Peer Support Specialist
River Valley Behavioral Health
03.2021 - 07.2021
Patient Service Representative
Community Health Centers Of Western Kentucky
11.2018 - 03.2021
House Monitor/Case Manager
New Creation Grace Home
07.2018 - 12.2021
Bachelor of Science - Communications And Marketing
Murray State University
Associate of Science - Respiratory Care
Jefferson Community And Technical College
Master of Arts - Addiction Studies
University of The Cumberlands