SHEILA KNIGHT
Electronic Eligibility Consultant / Data Analyst
Greensboro,NC
Summary
Dedicated Data Analyst professional with proven track record in data analytics and process mapping. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Electronic Eligibility Consultant/Data Analyst
Aetna, A CVS Health Company
Woonsocket, RI
12.2020 - Current
- Manage partnerships with over 45 clients/vendors through Salesforce from a dedicated home office.
- Coordinate electronic transfer of eligibility data and maintain enrollment databases.
- Map files and data specifications based on customer's product and plan selection.
- Interact with clients and vendors demanding high levels of responsiveness.
- Verify enrollment status, make changes to member/client records, and address variety of enrollment questions and concerns.
- Research and resolve issues regarding integrity of data flow into databases.
- Participate in required meetings and data mapping sessions to understand business needs.
- Recommend data standardization and usage for protection of data integrity.
Assistant Manager
The Tanning Lounge
Greensboro, NC
03.2017 - 12.2020
- Built and enhanced client relationships which led to 35% increase in salon clientele.
- Acted as Liaison between customers, vendors, and business owners.
- Greeted all guests in a welcoming and friendly manner to create positive first impression of salon.
- Impressed clients by remembering their names after meeting only once.
- Provided excellent customer service face to face and via telephone.
- Educated clients on health and safety of tanning equipment and procedures.
- Communicated effectively with management concerning important customer issues.
- Served as primary point of contact for members and guests for information on products and services.
- Resolved client complaints calmly and professionally.
- Oversaw upkeep of salon.
- Conducted weekly inventory, order and stock salon product line.
- Performed all opening and closing procedures and daily money transactions.
Assistant Lead Front Office Receptionist
Paul Davis Restoration
01.2009 - 01.2013
- Greeted customers in-person and via telephone calls in friendly and professional manner
- Assisted customers' questions and concerns about their claims in a knowledgeable and compassionate way.
- Processed accounts payable and accounts receivable.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Associate in Computer Technology - Computer Medical Specialist
ECPI University
Greensboro, NCSkills
- Problem-solving and quick decision making skills
- Able to master new skills quickly
- Exceptional interpersonal skills
- Data Entry
- Proficient in MS Office
- Proficient in Excel
- Proficient in Outlook
- Proofreading
- Excellent communication skills
- Attention to detail
- Data Summaries
- Spreadsheet Development
- Work Organizing and Prioritizing
- Dependability and Integrity
Timeline
Electronic Eligibility Consultant/Data Analyst
Aetna, A CVS Health Company
12.2020 - Current
Assistant Manager
The Tanning Lounge
03.2017 - 12.2020
Assistant Lead Front Office Receptionist
Paul Davis Restoration
01.2009 - 01.2013
Associate in Computer Technology - Computer Medical Specialist
ECPI University
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