Kin Hong
Las Vegas,NV
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
Las Vegas, NV
11.2024 - Current
- Posted incidental charges to ledgers, manually or by using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout the shift.
- Scheduled reservations for groups and special events.
- Addressed guest queries, suggesting shopping, dining, and entertainment options.
Front Desk & Rooms Control
Bellagio Hotel and Casino
Las Vegas , NV
08.2021 - 10.2024
- Exhibited strong communication and customer service skills.
- Assisted general guest inquiries.
- Balanced room inventory and special requests for guests.
- Managed cash and card payments for check-ins and check-outs.
- Blocked rooms for tours, VIP guests, and groups.
- Communicated with other departments.
- Assigning accessible, limited, and casino suites to guests.
Barista
Jackie Bee
Las Vegas, NV
11.2019 - 06.2020
- Worked quickly and efficiently to make drinks.
- Talked with customers daily.
- Learned how to file weekly duties in a binder.
- Completed tasks every day to maintain cleanliness and organization of the store.
- Learned to be patient, and maintain a friendly customer service.
Education
AA Degree
College of Southern Nevada
Las VegasSkills
- Bilingual in English and Spanish
- Ability to multitask
- Ability to meet deadlines
- Strong individual and team player
- Good social skills
- Communication skills
Timeline
Front Desk Agent
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
11.2024 - Current
Front Desk & Rooms Control
Bellagio Hotel and Casino
08.2021 - 10.2024
Barista
Jackie Bee
11.2019 - 06.2020
AA Degree
College of Southern Nevada
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